I am from the Netherlands and the VPN ip address starts mostly with 89.* , for Belgium 79.* etc. So mostly for that adresses everythings works correct in Websites and Outlook.
But meanwhile that ip address can change and afterwards Outlook is not working anymore and I get problems with websites e.g. bank, taxdepartment etc., it blocks in the middle of a process and I have to check many things to be sure not being hacked.
Sometimes I think that my pc is hacked and others provide this problemes with VPN, because they want to control you and maybe with VPN more difficult, so they change the ip address that they can control me agian.
Last days it is even worser, often the ip address don’t show up anymore. Maybe it knows when I don’t see the addres with 89.* I startup my pc again until I reached that address, gives me the most feeling of trust.
Of course I am not crazy and I know that VPN has created by organisations, possibly working together with governments, so they can control you better, because all your traffic passes that specific ip address, but ok for me, not everybody can control you like with a normal fixed ip address.
If I check all that VPN ip addresses, they al belong to the same datacamp organisation in the Netherlands or other locations. Sometimes 89.* blocks in websites because e.g. Ninja Firewall sees it as a UK or US address what not is allowed in that specific websites eg. no EU country.
Are there more users with all these problems, and why in Norton VPN changes that ip addresses so many times while you are working? And last days the ip address is often not visible and have to start my pc more than average ..
Hello @PWeb
It sounds like you are experiencing the effects of IP Rotation, a standard feature in Norton VPN designed to enhance privacy by changing your IP address at regular intervals. While this is intended to prevent tracking, it often causes the exact disruptions you described with banking, tax departments, and Outlook.
Why your IP address changes frequently
IP Rotation Feature: Norton VPN includes an “IP Rotation” feature that automatically changes your IP address—sometimes as often as every 30 seconds—to make it harder for third parties to profile you.
Security Blocks: Banks and government sites often use security systems (like “Ninja Firewall”) that monitor for session changes. If your IP address changes in the middle of a transaction, these sites may flag the activity as suspicious and block your connection to prevent potential hacking.
Dynamic Pools: VPN providers like Norton use a pool of addresses from various data centers (such as Datacamp). Even if you select “Netherlands,” the specific address assigned to you can change each time you connect or when the rotation triggers.
Why the IP address is sometimes not visible
Connection Glitches: If the IP address shows as “Unknown” or doesn’t appear, it usually indicates a temporary software glitch or a drop in the VPN connection.
Kill Switch: If Norton’s “Kill Switch” is active, it may be blocking all traffic because the VPN tunnel is unstable, which is why restarting your PC sometimes “fixes” it by forcing a fresh connection.
Recommended Settings to Improve Stability
To stop the frequent IP changes and reduce blocks on sensitive websites: Disable IP Rotation: Check your Norton VPN settings and ensure IP Rotation is turned OFF. This should keep your IP more stable during a single session. Turn Off “Auto VPN”: In the Norton Secure VPN settings, toggle Auto VPN to OFF. This prevents the app from automatically trying to reconnect to different servers while you are working. Select a Specific Region: Instead of letting the VPN choose the “Fastest Location,” manually select Netherlands or Belgium from the region list to ensure you stay within the correct country for your bank and tax site requirements. Use Split Tunneling: If available in your version, use Split Tunneling to allow your banking and tax websites to bypass the VPN entirely while keeping it active for other browsing.
I did not know of course, that Norton VPN for Windows is a standalone version, must I repeat this question in the Norton 360 forum or has that not use anymore, because IP address rotation is not a setting there?
I see in your links norton community, but in my email from the community they are all long strings beginning with .sendgrid.net., I never click on such links because they can from anyone, the strings are full with code .. but I see it is a kind of emailservice .. I never understood why companies use that and not their own emails, I never trust such emails, you have to be carefully ..
It’s understandable to be cautious when you see those long, strange links! Here is why your Norton Community emails contain those .sendgrid.net strings:
Email Delivery Middleman: Norton uses SendGrid (a widely used cloud-based email platform) to deliver community notifications, newsletters, and transactional emails.
Link Tracking: When SendGrid sends these emails, it automatically “wraps” or rewrites the original Norton links into long strings. This allows Norton to:
Track click rates and engagement to see if their notifications are helpful.
Ensure better email deliverability so the messages don’t end up in your spam folder.
Missing “Branding”: While companies can “brand” these links to look like link.norton.com, if that setup is incomplete or missing, SendGrid defaults to using its own domain, sendgrid.net.
How to Stay Safe
Even though Norton uses SendGrid, scammers often impersonate these services. To verify a link is safe:
Check the “From” Address: Ensure the email is from an official Norton domain like @norton.com or @nortoncommunity.com.
Hover, Don’t Click: On a computer, hover your mouse over the link. Your browser or email client should show the “true” destination. If it’s a legitimate Norton email, it will eventually redirect you to a norton.com page.
Use Norton Link Guard: If you have the Norton Safe Web extension, it will automatically scan these links and warn you if they lead to a suspicious site.
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To forward a suspicious email to the Norton security team, use the official reporting address: spam@norton.com.
For the most effective analysis, Norton prefers that you send the message as an attachment rather than just forwarding it normally. This preserves the original email’s technical details, such as “headers,” which help security experts track the source.
How to Forward as an Attachment
Follow these steps based on your email service:
Outlook (Desktop): Right-click the suspicious email and select Forward as Attachment from the menu.
Gmail: Open the email, click the three dots (More) in the top-right corner, select Download message to save it as a file, and then attach that file to a new email addressed to spam@norton.com.
Mobile Devices: Open the suspicious email, tap the forward option, and enter spam@norton.com in the “To” field.
Drag and Drop: In many desktop email apps, you can create a new, blank message to spam@norton.com and simply drag and drop the suspicious email into the body of the new message to automatically attach it.
Important Details
Subject Line: If you have an active case number from a Norton Support agent, include it in the subject line; otherwise, you can leave it blank.
Response: You will not receive a personal update from this email address, as it is used primarily for automated and manual threat investigation.
LifeLock Customers: If the email specifically targets LifeLock identity theft protection, you can also forward it to spam@lifelock.com.
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Report a spam or scam email to Norton here
How to recognize and report Norton scam emails here
I tried to buy Norton VPN standard, but it seems it is not possible together with Norton 360, it tries me to upgrade Norton 360 Premium to Advanced but the VPN part will be the same.
So conclusion: the setting for IP address rotation is not available, so I have to buy another VPN possibility (so not Norton) because I have too many problems every day with the VPN part in Norton 360 ..
It is understandable that these inconsistencies would cause concern, especially when dealing with sensitive tasks like banking or taxes. What you are describing is a mix of known technical behaviors of VPNs and some specific issues currently affecting Norton 360 users.
Below is an overview of why these problems occur and how to address them.
The “Disappearing” IP Address Bug
You mentioned that lately, the IP address often doesn’t show up in the Norton interface. This is a known issue that has been reported by several users recently.
The Cause: This is typically a display bug within the Norton app where it fails to fetch the “Virtual IP” from the server, even if the connection is active.
Verification: If you don’t see the IP in Norton, you can verify if you are protected by visiting a third-party site like WhatIsMyIP.com. If that site shows a different location than your real home address, the VPN is working despite the Norton display error.
Why the IP Address Changes Mid-Session
It is frustrating when your connection drops or switches in the middle of a process. There are two main reasons this happens:
Server Load Balancing: Norton’s servers sometimes shift users between different IP addresses to prevent any single server from becoming too slow.
Connection Instability: If your internet has a split-second “hiccup,” the VPN may disconnect and quickly reconnect to a new IP. Most secure websites (banks, tax departments) and Outlook will immediately block the session if the IP changes, as they see it as a “session hijack” risk.
Banking and Outlook Issues
Banks and government departments have some of the strictest security in the world.
Fraud Prevention: These sites often maintain “Blacklists” of known VPN data centers. Because thousands of people share the same 89. or 79.* address, banks may flag it as “high risk” and block it.
Outlook Security: Outlook (Microsoft) often triggers a security alert when it sees an “unusual sign-in” from a data center IP instead of your home provider (like KPN or Ziggo).
Geolocation Errors (89.* identified as UK/US)
You mentioned that Ninja Firewall sees your 89.* Dutch IP as a UK or US address. This is a common problem with IP Geolocation Databases.
The Lag: IP addresses are often “moved” between data centers. An IP that belonged to a UK server last month might be in a Netherlands server today.
Database Updates: It can take weeks or months for firewalls like Ninja to update their records. If they haven’t updated, they will block you thinking you are outside the EU.
Is it Hacking or Control?
It is highly unlikely that your PC is being hacked in the way you described.
VPN Purpose: The goal of a VPN is actually to prevent* control and tracking from your local Internet Service Provider (ISP) and hackers on public networks.
Control Concerns: While it is true that your traffic passes through the VPN’s servers, the encryption (AES-256) ensures that even the VPN provider cannot easily “see” your secure bank data.
Why restart? Restarting your PC fixes the issue not because you’ve escaped a “controller,” but because it resets the Norton background services and clears the “handshake” between your PC and the server.
Recommended Steps
If you want to reduce these interruptions, try the following:
Split Tunneling: In Norton Settings, look for “Split Tunneling.” You can add Outlook and your Banking Browser to this list. This allows those specific apps to use your “Normal” IP address while the rest of your PC stays protected by the VPN.
Turn off “Auto-Select”: Instead of letting Norton choose the region, manually select “Netherlands.” This can sometimes reduce the frequency of jumping to Belgium (79.) or other regions.
Use “Stay Signed In”: On banking sites, avoid using the VPN entirely if possible, as most modern Dutch banks already use high-level encryption that makes a VPN redundant for that specific task.
If the IP visibility issue continues, ensure you run LiveUpdate in Norton to catch the latest patches, as the “N/A” IP display bug is a priority fix for their engineering team.
I tried Nordvpn and just asked for a refund, because it did not work on my mobile and ip adresses are blocked by many services like youtube or own customers, it gives me to much work for controlling.
I wait into the futrure ip addresses rotation can be switched off in the Norton 360 versions. Then it is not woking badly in Norton.
But I think I am healed now, I do not care anymore about VPN, we see what happens in my systems, I never am active in social media etc. so in fact it is not a big problem for me I guess
Also with VPN I am 100% sure governments know everything from me .. but I have nothing to hide ..
I have to protect my customers as much as possible agains hackers as IT-er, so I turned the VPN on again.
I use Split Tunneling now for Outlook, so receiving emails seems no problem anymore.
BUT for a few days … , today I had the same old problem, I could only receive emails by turning VPN off, so Split Tunneling was not doing its work (the ip address was 89.*).
Once I received the emails I turned VNP on again, and then was Outlook still working afterwards.
The error is then : “Receiving reported error (0x800CCC1A): Your server does not support the connection encryption type you have specified. Try changing the encryption method“
When I switch VPN off, I receive emails, then I switch VPN on and no problem anymore, it seems I have to do this every day again so also with Split Tunneling. Without Split Tunneling it was often the same problem with the same solution. This happens mostly with 89.* addresses, when I have the address 185.* there is no problem ..
I have the described problem the whole day because ip adresses rotate, I have to switch VPN off, receive emails and after I turned it on it goes right until an ip address has used (rotates) that gives the same problem.
But I try now VPN in Malwarebytes and everything seems to work, ip address rotates in 1 country.only, Youtube works without to login, and Outlook works.
But I have 60 days to cancel, I know at start everthing works, but I have to see it next days
Norton ved de har 3 fejl de arbejder pĂĄ i deres app vpn er meget ustabil som nu mĂĄske bedre efter sidste miner der er en fejl i app scan og
wi-fi fejl men de ved det god de arbejder nok på det vpn er nok den de tar først så kommer app scan og wi-fi sidst da det er hvor store fejlene er
Jeg kan se stabilety er bedre i den nye miner men den er stadig ring men stabilety er jo faktisk mest af det så kommer det andet senere jeg tror tid kommer i næste major og down og upload speed nok også plus måske wifi fejlen da de ikke tar 3 fejl på en gang det er vandvittig at tro når det er mega fejl de deler det i punkter
Min er på ca 23 timer ingen problemer det er ca dobbelt af vad den kunne før altså i norton 360 mobil ved ikke på pc det virker ikke 100% men det er meget bedre end før men den har stadig problemer
