Hey All,
This is my first post and i'm not exactly computer savvy so i would apologize in advance. I'm trying to uninstall a preloaded trial version of i believe Anti virus 9?? I've read and followed along with alot of other posts but new symptoms just keep materializing. I was hoping someone here might just lend me an ear and a few suggestions.
It's an old dell dimension desktop with xp professional sp 3. It's been sitting unused for a while and after starting it up and running for 30 min it started freezing and crashed. I restarted, checked errors and alot related to symantec and windows installer. I figured i'd unistall the symantec being it was a trial version.
Through the remove programs i couldn't uninstall symantec end point because windows installer was bad so after a few attempts i got a new version of installer to load. I also downloaded nortons removal tool.
Through remove programs i uninstalled all symantec programs. Restarted and ran the norton tool. Restarted and a norton ad loaded to reinstall. I clicked out and the computer crashed.
Restarted and used system restore to go back before the initial uninstall.
Symantec products are back in the progarm files but here are some of the new issues.
1. It says local area connection is connected but i can't access the internet. No page will be displyed.
2. Went back to remove the symantec programs again and a window says feature is on a network resourse that's not available. Find an alternate path to symantecAntiVirus.msi
3. Norton removal tool won't let me uninstall until i have removed it from the programs.
4. programs like MS fix it and others won't run. An error states a problem trying to contact the server.
5. Keeps crashing. In eventvwr there are a host of new errors listed. some relating to remote access connection manager. Error code 00000024.
I'm sorry for the long post but if anyone can give some new suggestions I'd appreciate the help. Ask me anything you might need to know and i'll give it hell to get you an answer. Thanks