Problems reinstalling. Error Message: Norto Online Framework

I've been trying to reinstall safety minder on my daughter's computer but I keep getting the same error message: this version of Safety Minder requires Norton Online Framework be installed first. Running Windows Vista.

Hi jmoya43,

 

I've sent you a private message with the steps to work on the issue.  Please check it out and let us know if it helps.

 

 

Thanks,

Katie

I'm having the exact same problem...I have Windows 7.

Hi Alyix,

 

I've also sent you a private message to correct the issue.  Please let us know if you have any questions.

 

 

 

Thanks,

Katie

My turn.  Same error message attempting to reinstall Norton Online Family on Windows 7.  Thank you.  --Ed

Hi elopes,

 

Here you go.  I've sent  you a private message with the instructions for correcting the issue.

 

 

Thanks,

Katie

same problem for me...

Hi tuckermr,

 

I've also sent you a private message with the instructions to correct the issue.

 

 

Thanks,

Katie

    I have the same issue, with my Windows Vista 32 bit SP2 and Norton Internet Security 2011 Version: 18.5.0.125

 

    I will pareciate any help to resintall Norton Safety Minder. This is the computer that my kids use.

 

    Thanks

Hi RodrigoC,

 

I've replied your  private message with the instructions to correct the issue.

 

 

Thanks,

Katie