Problems with Cloud login

I had this very same problem today at around 6:30 pm EST and guess what - I have window 7 so what is the excuse now?  I finally disconnected my high speed modem and rebooted.  Guess what - ALL of my previous passwords are missing, completely gone?  Was NORTON highjacked?? I want some real answers because I have no idea where all MY PERSONAL INFOMATION HAS GONE!.  Right now I'm not feeling too warm an cozy that Norton is protecting me -one bit.  Someone needs to address this and NOW!

 

 

[edit:Clarified subject.]