Problems with creating Windows 7 System Image

Norton Security | Norton Internet Security
1

I am writing to see if there is an issue in creating a Windows 7 System Image with Norton 360 Installed.

I have tried to do a system backup to a USB Hard Drive.  The System Back up backed up all my data files, and then errors out when it tries to create a System Image.

 

I get an Error Code 0x8078002A.

 

When I searched the error code on the Web, I came across a few web sites that claimed the problem was caused by Norton 360.

 

I am writing to confirm if that is true.

If so, I will try and find other back up software that does not have that problem.

 

It is more important to me to keep using Norton 360 than to use Windows 7 System Backup.

 

Thanks for your help.

 

Jim

2

This info from Microsoft might also explain the problem. It will depend on the type of USB drive that you are using.

 

http://support.microsoft.com/kb/2510009/a

3

Thanks for the information.

I read the information and figured out that the 3.0TB Western Digital drive would not work with Windows 7 System Image Back up.

I tried the same back up using a 2.0TB Western Digital My Book drive I have and that drive worked fine.

 

Jim