Problems with my actual Norton Internet Security

My program seems working well but when try to get help then instead going to the right place I have the opening of microsoft excel, and I am using windows 7 Home premium, 64 bits.

This I have noticed only today, last time I asked for help it was working well. Please redirect the message to Norton Brazil too.

My e-mail account is <removed>. kindly reply by this e-mail, I cannot get help presently.

My signature will be renewed next month.

 

Regards

 

Roberto Devienne

[Edit: Removed personally identifiable information to conform with the Participation Guidelines and Terms of Service]