Problems with set up of my subscription, Norton 360 with LifeLock Ultimate Plus for Family

I don’t think I have my subscription is completely setup yet. I purchased online a couple of weeks ago and set up my account and downloaded the software on my desktop which has Windows 11. Then I downed the app on my iPhone and set up accounts for my wife on her account on our PC and her iPhone.
I also had added her on my account as a family member and she is listed on the subscription.

Since then, I continue to receive emails from Norton stating that my account is not complete and please add family member. She is able to log into Norton 360 on her Microsoft webpage and her iPhone but her iPhone is listed as inactive on account. There are 4 devices listed on our account with our desktop listed twice with installation dates on different days.

How can I get my wife’s iPhone connected to the account?
Why is our desktop PC listed twice? Is it because we have 2 different websites?

I called the Help Line last week and was told we both needed to login to the same account and not have separate accounts which did not make sense. If that was the case, then why have a Family account.

Help needed to make sure I have Norton 360 set up correctly and all our devices covered.

Norton 360 protection remains under your (one) Norton account.
Users may setup a Norton account for their Norton Password Manager vault.

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Norton 360 with LifeLock Family

Protect the whole family by adding them to your Norton plan here

Please note that each adult family member must activate credit services with their own email address.

My understanding is that with LifeLock by Norton - Family plan…when you set up the account. You’re asked for individual member details…including their respective email address…then each enrolled member will receive a Welcome letter…explaining they’ll setup their own Norton account.

Maybe, the primary member forgot to enter added member email address then added member will not get the Welcome letter to their respective email address.

Note: the primary member may contact LifeLock support and support will authenticate the primary member with SS# and will then share Welcome letter to secondary member.

Caveat: I’m not LifeLock by Norton subscriber

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LifeLock by Norton Help Center
https://support.norton.com/lifelock/en/us/home/current/help-center
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Caveat: I’m not LifeLock by Norton subscriber

Thanks!
Sounds like I did not install my wife’s account t correctly. We did not wait on the invitation from Norton and installed the apps on her iPhone and PC account.
Tried to call support today and after waiting 55 mins on hold for a rep I was disconnected.

Wonder if it would work to delete her account then start over and register her and wait on Norton’s invitation to proceed. Does that sound logical and safe to try?

Sorry…I’ve no sound suggestion for you. I was hearing varying scenarios from users and reached out to support for clarification. Sorry, I’ve no first hand LifeLock by Norton experience. Yes, seems like the Welcome letter…will be helpful.