Have just had a session with the chat line. I was asking a question as to why a notice that my subscription was running out when it wasn't due for some time. After several red herrings I found out that I had two accounts After several more red herrings I then found out that according to Norton I had sent an email asking that my account should be transferred to my sister and giving a name and an email address, neither of which had I ever heard of and I also don't have a sister. By this time the issue had been upgraded to level two. I got the same answer. When I said that I had never sent the email I was told that they had validated it and also validated a telephone call from someone about the transfer. When I questioned how they could validate it without checking with me I was met with silence. I then got the same message again that they had validated it. Started to feel a bit like going round in circles getting nowhere. Have tried to find out how to make a complaint but without any luck. Has anyone got any suggestions?