Hello @Ann-Maree_Hempsall
Please ask Norton support to verify the Key.
Please review:
- Enter your Norton product key here
- Message: “Invalid Product Key” here
- Message: “Revoked Product Key: Your product key has been canceled and is no longer valid” here
- Message: “This product key has expired and cannot be used to activate this product” here
- Error “The product key entered is not valid for this product. (-2012)” here
- Message: “Unable to Activate…due to an Invalid Product key” here
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Please review: Contact Norton Support
are you United States?
Norton support 1-800-745-6061 or 1-800-745-6034
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AI Overview
A “key is no longer valid” message with Norton usually means the product key has expired, been reported as stolen, or is invalid for the specific Norton product. You’ll need to either find a valid key, renew your existing subscription, or purchase a new one.
Possible Causes:
Expired Key:
The product key has reached its expiration date, meaning the subscription associated with it has ended.
Invalid Key:
The key may be incorrect, or it could be for a different Norton product or version than the one you’re trying to activate, according to Norton Support.
Stolen or Revoked Key:
The key may have been reported as stolen, and Norton has taken steps to prevent its use.
Incorrect Input:
You may have mistyped the key or accidentally included spaces.
Troubleshooting Steps:
Verify the Key:
Double-check the key for typos, ensuring you’ve entered it correctly. Pay close attention to similar characters like “O” and “0”, and “l” and “1”.
Check Subscription:
Sign in to your Norton account to review your subscription status and see if it’s still active, says Norton Community.
Contact Support:
If you purchased the product key from a retail store, ensure the store has validated your purchase, according to Norton. If the issue persists, contact Norton Support or the retailer for assistance.
Purchase a New Key:
If the key is expired or revoked, you’ll need to purchase a new subscription from Norton or an authorized retailer.
Important Notes:
Ensure you’re purchasing Norton products from authorized sources to avoid issues with stolen or revoked keys.
If you’re activating a product key bundled with a device, there may be a configuration problem or Norton service issue. Contact the device manufacturer or Norton support for help, according to Norton.
AI responses may include mistakes.