Hi,
I got new HP laptop for Christmas, My family had 2 yrs. Norton IS 2011 included for me. When I opened the pc, there was no product key included but the 90 day free trial was already installed. I wasn't sure that the Norton incl. with new pc would not just kick in when the trial ran out. It did not. I contacted HP and it took them 5 wks. and much frustration to get a new product key. They sent me a letter with the 25 char key but it said it was for Norton anitvirus. In the meantime I had put avast on my pc. First, I tried to install the antivirus, since that is what it said in the letter from HP. When I enter the key, and click Next--nothing happens. I tried many, many times. So, then I thought that I would try the Internet Security, since that is what was on the customer packing slip and what I paid for....same thing--nothing happens after entering the key--again, tried many times. I finally called HP--the letter said if I had any more problems--please call them. I did and they said it was not their problem but I had to get in touch with Norton. I have tried Nathan many times and nothing works! Can anyone help me, or tell me how to get in touch with them to help me? I paid for 2 yrs. that I cannot access! HP's customer service needs a lot of help---I am very unhappy with them- and I have been a long time HP customer--Please, Norton, help me? My new pc has windows 7 Home Premium 64-bit.
Thanks,
Kristy