Product not compatible with operating system?

Norton Security | Norton Internet Security
1

Hi there! I recently bough a new PC with Windows 7 Home Premium 64 bit, and wanted to install Norton 360 v 5.0 Now, I followed the instructions on the web site and got a folder of installation files. I ran the install, but I got an error saying that "This product is not compatible with this computer's operating system." 
Now it says Windows 7 Home Premium (which I have) is one of the accepted systems. I do not know why there is an issue. Any help or advice would be greatly appreciated. Thanks!

2

Hello and welcome!

 

To be safe, try redownloading the installation file separate from the 'Norton Installed Files' folder  Before doing that though, delete the 'Norton Installed Files' and delete the files from your temp folder by typing in %temp% into the 'Start Search' bar near the bottom of the Windows Start menu.  Press enter and delete all the files located in that folder.  From there, redownload the installation file for Norton 360 5.0 from here:

 

http://www.norton.com/n360s_5

 

Save the file to your desktop then choose to right click it and run as Administrator.  If you still run into the issue, make sure all your Windows updates are installed first and THEN try to reinstall.  Failing that, boot the computer into safe mode and try to install there.  If that doesn't do it, right click the installation file, choose the compatability tab near the top, uncheck "Run this program in compatibility mode for", click Apply, then try to reinstall.

 

Let us know how it goes!

3

Thank you very much! This looks promising, I'll try it tomorrow!

4

 System requirements to install and set up Norton™LifeLock™ protection

Operating Systems

  • Microsoft Windows® 10 (all versions)

  • Microsoft Windows® 10 in S mode (32-bit or 64-bit or ARM32) version 1803 and above

  • Microsoft Windows® 8/8.1 (all versions)

    <p>Some protection features are not available in Windows 8 Start screen browsers.</p>
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<p>Microsoft Windows® 7 (all versions) with Service Pack 1 or later</p>
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Hardware

  • Processor

    <p>For Windows 10/8/7: 1 GHz</p>
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<p><span>RAM</span></p>

<p>For Windows 10: 2 GB (minimum of 512 MB RAM required for Recovery Tool)</p>

<p>For Windows 8/7: 1 GB (32-bit) or 2 GB (64-bit) (minimum of 512 MB RAM required for Recovery Tool)</p>
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<p><span>Hard disk space</span></p>

<p>300 MB of available hard disk space</p>
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Supported Browsers

  • Microsoft Internet Explorer® 8.0 or higher (32-bit and 64-bit)1,2

  • Mozilla Firefox® (32-bit and 64-bit)2

  • Google Chrome™ (32-bit and 64-bit)2

  • Microsoft Edge® 2

Email services

Supports email scanning on all POP3 compatible email services.

Support for AntiSpam

The following email service is supported for AntiSpam:

  • Microsoft Outlook® 2003 and later

Does your machine meet all of these requirements?  Especially noting Service Pack 1 for Windows 7?