Protection updates not fixed

I have been using the Norton Internet Security for more than a year. I got a prompt today that my system is at risk. When I did my Norton live updates, it says check for updates completed, download updates completed & process update completed. But after I click ok, the next windows says protection updates NOT FIXED & my NIS system status still indicated "at risk".

 

After this risk alert, I was not able to login to my MSN Messenger & Facebook account.

 

Anyone can help?

I am using NIS 2011 ver 18.6.0.29 and my os is win XP. I have done a full scan but no threat raised by NIS. The "at risk" system status persists though.

Hi, i see that you have run the live updates. but do me a favor, please run the live update once again and restart your computer immediately after the updates are finished :)

I have been using the Norton Internet Security for more than a year. I got a prompt today that my system is at risk. When I did my Norton live updates, it says check for updates completed, download updates completed & process update completed. But after I click ok, the next windows says protection updates NOT FIXED & my NIS system status still indicated "at risk".

 

After this risk alert, I was not able to login to my MSN Messenger & Facebook account.

 

Anyone can help?


Harinijoe wrote:

Hi, i see that you have run the live updates. but do me a favor, please run the live update once again and restart your computer immediately after the updates are finished :)


Excellent suggestion :smileywink:

Updated and restarted but problem still there. Any other suggestions?

Make sure that the system date and time is correct. If it is icorrect, please correct it and then run LiveUpdate. Restart the computer after your run LiveUpdate.

Hello to all,

 

Got the same problem 4 days ago.

I didn't use my pc for 25 days so when I started to use it I opened NIS 2011 (18.6.29, Windows 7 64-bit Home Premium), and like it should it indicated the my systme was at risk.

It is not the first time since it isn't my main PC, and each time after running manually LiveUpdate everything was coming to normal.

However, the last time I ran Liveupdate, there was only 10 mbs of updates everything except virus definitions, liveupdate indicated that everything was complete, and then the message "protection updates failed-not fixed". I ran liveupdates several times but nothing.

So easy solution, uninstall and reinstall and now everything works fine.

Any suggestions of what could cause this would be very welcome.

Thank you in advance.


Apostolos wrote:

Hello to all,

 

Got the same problem 4 days ago.

I didn't use my pc for 25 days so when I started to use it I opened NIS 2011 (18.6.29, Windows 7 64-bit Home Premium), and like it should it indicated the my systme was at risk.

It is not the first time since it isn't my main PC, and each time after running manually LiveUpdate everything was coming to normal.

However, the last time I ran Liveupdate, there was only 10 mbs of updates everything except virus definitions, liveupdate indicated that everything was complete, and then the message "protection updates failed-not fixed". I ran liveupdates several times but nothing.

So easy solution, uninstall and reinstall and now everything works fine.

Any suggestions of what could cause this would be very welcome.

Thank you in advance.


Did you reboot a few times as you were running live update?

Have you rebooted since the last live update run?

As a suggestion for this machine I'd recommend that when you start it up and get everything caught up you reboot after each run of windows update or live update. Some of the updates make changes that only restarting will allow them to become 'live'

Hope this helps

Hello Dick,

 

Sorry for the delay, and thank you very much for your reply.

Concerning your suggestions, I didn't reboot when I ran liveupdate because NIS didn't mention that it was needed.

I reboot my system after a major update (ex. from version 18.05 to version 18.06), because it is required by Norton and usually I reboot once more but I didn't know that after each LiveUpdate session I must reboot.

If I follow your suggestion since I run liveupdate 10 times a day I should reboot 10 times.

Is this what you mean?

Too excessive in my opinion, if I may.

Thank you for your reply.

 

 

                                                                                     Best regards,

 

 

                                                                                     Apostolos,

I, too, was in a similar predicament.

How I arrived may differ.  Microsoft security updates arrived on the 14th.  For some unknown reasons, one of them failed and cascaded into other failed updates during the reboot and a BSOD of 7b.

After agonizing on how to get my pc to boot up, I eventually got it to work.  Consequently, the last known good configuration caused a breakdown in the NIS, 4030 error and Intrusion Prevention failing to set.

Like you, I followed the help and support protocols' line of inquiry without relief.  I then took the ultimate leap (as recommended in the protocols) and used NIS' uninstall from the start menu/programs. I thought I had the current version of the Norton Removal Tool.  Alas, it was only good through version 2010.

I marshalled on and uninstalled NIS 2011 while saving my settings.  After rebooting, I reinstalled the latest build.  After another reboot, the system came up functional, except for the updates and security updates.  Once the security updates were taken care of methodically and meticulously, my PC was back to normal.


Apostolos wrote:

Hello Dick,

 

Sorry for the delay, and thank you very much for your reply.

Concerning your suggestions, I didn't reboot when I ran liveupdate because NIS didn't mention that it was needed.

I reboot my system after a major update (ex. from version 18.05 to version 18.06), because it is required by Norton and usually I reboot once more but I didn't know that after each LiveUpdate session I must reboot.

If I follow your suggestion since I run liveupdate 10 times a day I should reboot 10 times.

Is this what you mean?

Too excessive in my opinion, if I may.

Thank you for your reply.

 

 

                                                                                     Best regards,

 

 

                                                                                     Apostolos,


Sorry I wasn't as clear as I should have been.

For routine live updates it is only necessary to reboot when the program requires it.

When you are doing a reinstall/recovery where the program may be grossly out of date running live update and rebooting after each time insures that all of the downloads install properly before you dump another few megabytes of code on them.

Hope this helps

Hi Dick,

 

Thanks for the quick response, I really understand now.

Your suggestions will be very useful next time I will deal with this problem.

Hope not  :-)

I remember once, I didn't use my laptop for about 40 days and LiveUpdate worked fine.

One last question if I may, If the problems reappears next time I'll use the pc and even after consecutive reboots I still have the message: Protection updates...not fixed, what should I do?

Thank you.

 

 

Regards,

 

 

Apostolos,


Apostolos wrote:

Hi Dick,

 

One last question if I may, If the problems reappears next time I'll use the pc and even after consecutive reboots I still have the message: Protection updates...not fixed, what should I do?

Thank you.

 

 

Regards,

 

 

Apostolos,


Before the problem appears I would download the free version of Malwarebytes scanner. Install it and keep it current - update the definitions about once every week or two. Run their scan just before you put the laptop to bed for a long nap.

When you restart update both Norton and Malwarebytes. I do not think you will have any problems but if you do you will have the tools installed to clean up the mess and continue to march.

Hope this helps

Dick,

 

Thanks again for your assistance.

I'll check for malwarebytes, do you know if there are any conflict issues with NIS 2011?

How should I configure this software?  Will it run with NIS or not?

Also is there a special version for Windows 7 64-bit or just a Windows version?

Thank you again.

 

 

Regards,


Apostolos wrote:

Dick,

 

Thanks again for your assistance.

I'll check for malwarebytes, do you know if there are any conflict issues with NIS 2011?

How should I configure this software?  Will it run with NIS or not?

Also is there a special version for Windows 7 64-bit or just a Windows version?

Thank you again.

 

 

Regards,


There are no conflicts between Norton and the FREE version

It must not run with Norton. Use it as an on-demand scanner. It should be active and running only when you click on 'scan'


 

Hello again Dick,

 

The link to the malwarebytes free version doesn't specifies if Windows 7 64-bit is supported.

Can you please confirm that Windows 7 64-bit is supported?

Thanks.

 

 

Regards,

 

 

Apostolos,


Apostolos wrote:

Hello again Dick,

 

The link to the malwarebytes free version doesn't specifies if Windows 7 64-bit is supported.

Can you please confirm that Windows 7 64-bit is supported?

Thanks.

 

 

Regards,

 

 

Apostolos,


I have it, I use it and I'm running W7x64 - it works :smileyhappy:


WillPF wrote:

I get a red X and message that my computer is at risk, I do a live update and get message, 'protection updates not fixed'. Then when I click fix now I get a Security alert saying 'Revocation information for this security certificate for this site in not available. Do you want to proceed.  I clicked view and attempted to download security certificate which said it was downloaded. Yet the same problem reoccurs.


Welcome

Please help us help you. Tell us more about your system, OS, Norton product and version, and any other abnormal activity.

Thanks