Pulse Updates

Seem to be no change modification time with streamset.dat (without running manual LiveUpdate)... :smileysad:

 

 What can I do ? ... I'm sure Automatic LiveUpdate is work (every 4 hr)

 

But Pulse Update is never work ...  every 4 hr update is TOO SLOW !!!

 

I don't know how to solve this problem 

 

I can set Automatic LiveUpdate rate in NIS 2008 (I can set every 30min run Automatic LiveUpdate in NIS 2008)

 

But the Automatic LiveUpdate of NIS 2009 is nothing to set

Bug, I've sent you a private message with instruction on how to upload your logs so I can take a look.

There is another behavior I have noticed that I haven't seen documented.

 

After a computer has been turned off for a couple of hours, it won't pick up a Pulse Update until an Automatic LiveUpdate occurs in one of the documented scenarios (when the machine becomes idle, or 6 hours after the last one). Only after that does it start getting Pulse Updates.

 

This is logical though.

We've identified the issue with Automatic LiveUpdate not recognizing Bug's network configuration, and we are working towards a resolution. We will update the forum with more information when it becomes available.

 

Thank you for your help!

1 Like

I know NIS 2009 have this function " Pulse Updates "

 

It will auto update during 5~15 min

 

But how can I know the " Pulse Updates " is work ...... for " Streaming Definitions " ?

 

Where I can see " Pulse Updates " is work ?

 

They only ran during idle or not ?

 

 

And in NIS 2009 main GUI  " Definition Updates " that's mean only " LiveUpdate " or includes " Pulse Updates " ?

 

5~15 min ? Why I can't see that ?

 

 

ChristopherA,

 

I'm also having the same issue. I can do a manual live update and receive both the regular updates and pulse updates. However, if I leave "Auto Liveupdate" and "Pulse updates" on to do their work by themselves - I don't receive any updates or pulse updates. I already reinstalled the software three times and did use the norton removal tool in the process. I don't have any other virus/spyware programs on the computer except windows defender which is switched off.

 

Autolive update and Pulse updates are never shown in the CPU usage window. They remain on "never" under the "last run" column and the status is "not run". My "streamset.dat" file modification time never changes unless I run a manual update.

 

Any need for my logs to look at as well? Or does this sound like the exact same thing that "Bug" is dealing with? I'm running 64bit vista home premium by the way.

 

Thanks.

 

Moved to a separate thread for better exposure.

Anod830i,

 

I have sent you additional instructions via the community Private Messenger system, please look for the in the upper right hand corner of any community page.  This will help determine if this is the same issue Bug is running into.

 

Regards,

Mike

1 Like

Thanks ChristopherA and MikeO for help and regards

 

My problem has been resolve now :)

 

You say :

 

 


Auto LiveUpdate and Pulse updates are never shown in the CPU usage window

That was same issue with me.

 

I have some friend got the same problem too.

 

But don't worry , The problem will been fix as soon as possible for everybody.

 

 

 

Cheers!

Bug, How did you fix the problem? Mine is still not working.

Bug :

Could you show me the method to solve the problem, I also meet the same problem with you. The status of Pulse update is never and every term of the CPU usage window is NEVER, I can only do liveupdate Manually. I use traditional Chinese version also. OS is windows vista Ultimate SP1. Could you help? P.S. I use 3.5G modem to surf the internet(by the manufacturer's connection software, not windows default). Is that the root cause?

I found this problem in this Forum before ...

 

same on me ... 

 

 

http://community.norton.com/norton/board/message?board.id=nis_feedback&view=by_date_ascending&message.id=8037#M8037

 


Vejdin wrote:

 

 

I still don't receive automatic streaming definitions. I have currently NIS 2009 trialware installed on Windows Vista SP1 32bit.

"Automatic LiveUpdate - Not run", "Pulse Updates - Not run". Definition Updates - 1 day ago.

 




http://community.norton.com/norton/board/message?board.id=nis_feedback&view=by_date_ascending&message.id=8431#M8431

 


MikeO wrote:

 

The Pulse Updates are not designed to run during an idle period, as this task only takes about a second to complete.


 

 

Then....

 

What's the problem now ? wrong with the server ?

 

How to fix that ?

 

Why can't user set update schedule ?