Purchased 360 and can no longer connect to SQL Server 2008 R2

Norton Security | Norton Internet Security
1

I understand that this is a known issue.  Is there a solution that does not require me to uninstall 360?

 

Error message:

 

TITLE: Connect to Server
------------------------------

Cannot connect to billy-pc\SQLEXPRESS.

------------------------------
ADDITIONAL INFORMATION:

A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: SQL Network Interfaces, error: 26 - Error Locating Server/Instance Specified) (Microsoft SQL Server, Error: -1)


 

2

I understand that this is a known issue.  Is there a solution that does not require me to uninstall 360?

 

Error message:

 

TITLE: Connect to Server
------------------------------

Cannot connect to billy-pc\SQLEXPRESS.

------------------------------
ADDITIONAL INFORMATION:

A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: SQL Network Interfaces, error: 26 - Error Locating Server/Instance Specified) (Microsoft SQL Server, Error: -1)


 

3

Yes, I have rebooted all computers involved.

 

Have not manually run live update several times as I have been forced to uninstall Norton 360 in order to be able to connect to SQL Server Express.

 

After spending 2 hours on trying to resolve this issue, I decided to request a refund.

 

 

4
jstiegler wrote:

Yes, I have rebooted all computers involved.

 

Have not manually run live update several times as I have been forced to uninstall Norton 360 in order to be able to connect to SQL Server Express.

 

After spending 2 hours on trying to resolve this issue, I decided to request a refund.

 

 

Sorry you feel you have to remove 360.

 

Do you now or have you ever had another security program on your computer? If so, you will have to remove it with the removal tool for that program before installing 360.

 

If you had multilple security software installed that could cause the conflict with Norton.

 

5

My issue with SQL Server and Norton 360 has been encountered by other users.  However, no one seems to have a solution.  Accordingly, a refund was requested and approved.  PC Tools is now reinstalled with no issues with SQL Server.

6

Hi,

 

I would like to know if you tired disabling the firewall or creating a rule in firewall to allow communications to the SQL server. Did you try checking the related SQL services?

 

There is a related KB in Microsoft to configure for allowing remote connection:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;914277

 

Although it is for 2005 server, I think it can also help with 2008 R2. Let me know if you have already tried all of this.

 

Thanks,

HarryP

7

SQL Server Express, my app, and Norton 360 all reside on the same computer.   Accordingly I am not remotely connecting to SQL Server Express.

 

I would like to find a solution to his issue and any help you can provide me would be appreciated. 

 

FYI, I had to uninstall Norton 360 in order to be able to continue my development projects with SQL Server Express.