Thank you!
Hello stlucia,
Please contact Tier 1 support for assistance on this issue at https://www.norton.com/chat.
Also for future reference its always best to create a new message instead of posting to existing ones if the topic does not pertain to the overall discussion thread.
stlucia wrote:
I purchased online backup but have not received an activation code. Please help!
CarolMegginson wrote:I don't know if anyone will ever get this or respond. Is there a telephone number where I can reach a REAL person? I renewed my Antivirus tonight and added the back-up that was offered. Noticed that the email address you had for me was wrong. Multiple contacts with customer support and no one could tell me how to correct the email address. I tried to install the back-up and was told to enter the 25 digit product key. I entered the only product key I had and continue to get error messages. My confirmation page for my renewal has the OLD and WRONG email address. I just want to cancel the back-up since it won't install and be sure that I still have anti-virus coverage. I guess any info is being sent to the WRONG email address. This has been going on for over two hours. Can I talk to a person?????
This section is for a specific Norton OnLine Backup product and the Norton Antivirus products are dealt with elsewhere.
Which do you have? Norton AntiVIrus, Norton Internet Security or Norton 360?
If you let us know we can have your message moved over there for better exposure. You won't lose sight of it because a link will be left here.
User experience that we get from their messages seems to indicate that the OnLIne SUpport via CHAT is the most productive. Is this what you tried using your keyboard to "talk" with a support person? Or were you with Nathan the robot which can drive any normal person round the bend!
Here's my boilerplate on contacting Customer Support and it is they who have the tools to make changes:
To contact customer support Click on this link and work on from there. You may have to scroll down a little to see the CHAT button.
Feedback from users tells us that CHAT is by far the best at resolving problems.
Please let us know if that is what you tried unsuccessfully and as asked before please let us know which Norton Product you are using.