Thanks for suggesting MSCONFIG. I hadn't considered it.
I won't uninstall the Norton software. It came pre-installed and I have no way to re-install it.
Lee
If u feel that your pc is infected in some way then try antirookit from any security vendor or try http://vil.nai.com/vil/stinger/
its not an av but just scan for few threats.Just to reassure.You may also download Norton power eraser but think before u fix anything as their may be false positives.
Last try Hijack This.
Also run a scan from any online scanner like eset kaspersky
try scanning with few antispy tools like superantispyware windows defender
Since you have indicated that you are facing message by Norton that its intercepting something, you could try these malware removal forums. These are specialize forums that deal with malware removal. BleepingComputer is quite backlogged at the moment and will be very busy. Please note, do NOT post in multiple forums as it would be hard for the other guys to follow you. In fact, some forums refuse to help you if you cross post. Please chose ONE forum and STICK with it! All of them are equally good.
Here are a list of reliable malware (generic term for all bad software ie virus, spyware, trojan horse, etc) removal forums:
http://www.bleepingcomputer.com
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
http://forums.whatthetech.com/
(Thanks to Delph for providing the list of sites)
Please come back and let us know the thread you have posted and keep us informed.
Note: This post is a slight modifiction on Floplot's response. I take no credit for it. All credit goes to floplot for originally writing this post.
In addition to executing full scans by Norton Anti-Virus software, I executed 3 additional software removal tools:
1. Windows Malicious Software Removal Tool
2. Sophos Anti-Rootkit Removal Tool
3. MalwareBytes Anti Malware Removal Tool.
The problem I originally had with clicking on the Quarantine details crashing the Norton framework has disappeared. Maybe a Norton software update fixed the problem?
I'm convinced my PC is clean.
Lee
If your system is clean, you could try reinstalling Norton:
Please NOTE that this removes ALL Symantec products so be sure to have your license keys ready as you will need to reinstall all your Symantec software products. You can get your Norton product key from your Norton Account.
- Download the Norton Removal Tool as well as the Norton Internet Security Installation file to the desktop so that it can be easily found later
- Physically disconnect your self from the internet. That could include removing the ethernet cable/telephone cable from the back of your computer/turning off your wireless with either the wireless switch on your computer or turning off your router. This is to prevent any cyber attacks while you are vulnerable. DO NOT RECONNECT UNTIL MENTIONED!
- Back up any identity safe data:
- Uninstall the Norton software through the add/remove programs and let your computer reboot.
- Upon reboot, run the Norton Removal tool installed earlier. Upon completion, let your computer to reboot or reboot manually.
- Repeat step 4 two more times just to be sure.
- Upon the completion of the installation, reconnect your internet. Then run liveupdate repeatedly until all upgrades are complete. You may delete the files you downloaded in step 1.
Run the Norton Internet Security 2011 installation file downloaded in step 1. If you are using Windows Vista and above, right click the installation file and select run as adminstrator (as shown in the screenshot below).
To restore identity safe data
- Create a new identity safe profile.
- Then Open up the Norton GUI and click on settings.
- Click on web settings and then restore identity safe data.
- Click on yes.
- Browse to the location of the .npm file you saved.
- Click ok on all the menus.
I appreciate your post with all of the details but everything, including Norton AV, appears to now be working correctly.
I'm not going to uninstall and reinstall Norton AV.
Lee
So i guess its solved