Thanks for the clarification about how Automatic Download of New Version works. I'll have to post something in the Norton Product Ideas forum to let Symantec know I'm unhappy about this.
I have a slow dial-up Internet connection at home so I don't have the option of using Automatic LiveUpdates as long as Symantec keeps delivering these large updates without warning. If I enable Automatic LiveUpdates and a large update is delivered in the background while I'm browsing the Internet or doing anything that requires bandwidth it can crash my system.
By disabling Automatic LiveUpdates I can at least choose a time to run my manual LiveUpdates when my Internet connection is relatively idle. The latest version update to v. 18.5.0.125 (approx. 25 MB) took over an hour to download on my dial-up connection, and if I'd had the option to decline the update I could have taken my laptop somewhere with free public WiFi and downloaded it there in a matter of minutes. I tried aborting one of these large LiveUpdates over my dial-up connection once and it caused serious problems.
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MS Windows Vista Home Premium SP2 (32-bit) * IE 8 * NIS 2011 v. 18.5.0.125 * NU v. 14.5.0.120 HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS
I had already posted my own suggestion about fixing the Automatic Download of New Version setting here in the Product Ideas forum before I read your last post in this thread.
I agree 100% with your suggestion to unlink Pulse Updates from Automatic LiveUpdates. I've never understood why users with slow Internet connections can't opt to automatically receive the pulse updates for the latest anti-virus definitions in between their larger manual updates.
Having the ability to schedule LiveUpdates wouldn't be of much use to me personally, but that's because I don't get an unlimited number of connection hours with my dial-up plan. My plan only includes 30 hours of connect time per month (I pay a steep penalty for exceeding 30 hours) so I don't have the option of leaving my system in idle waiting for a scheduled update to trigger while my dial-up connection remains open. I've just developed the habit of running a manual LiveUpdate every morning immediately after I dial in to my ISP server.
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MS Windows Vista Home Premium SP2 (32-bit) * IE 8 * NIS 2011 v. 18.5.0.125 * NU v. 14.5.0.120 HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS
Quick question about the "forced" update from 2010 to 2011 ...
Was NAV the only program forced? I'm still running NIS 2009 on one PC and NIS 2010 on another, so I'm wondering if a forced update to 2011 is imminent.
I'm not sure when or if you will get the program update package, but it is not "forced." You are given the opportunity to decline or accept upgrading from one year's version to another. This is different than the patch downloads such as 18.5.
I'm not sure when or if you will get the program update package, but it is not "forced." You are given the opportunity to decline or accept upgrading from one year's version to another. This is different than the patch downloads such as 18.5.
Thanks for the clarification. When it comes to annual upgrades, I like to wait until after a few patches are issued to get most of the bugs worked out.
Norton Forum Administrator Tim Lopez has posted some screen shots here with a description of how the Norton Update Agent (NUA.exe) has been prompting NIS 2010 users to upgrade to NIS 2011.
I don't know if NIS 2009 users see the same upgrade notification.
Most NIS 2011 users with an earlier version of NIS 2011 (i.e., NIS v. 18.1.0.37) have probably already received the patch to v. 18.5.0.125 via LiveUpdate by now - whether they wanted it or not.
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MS Windows Vista Home Premium SP2 (32-bit) * IE 8 * NIS 2011 v. 18.5.0.125 * NU v. 14.5.0.120 HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS
I had already posted my own suggestion about fixing the Automatic Download of New Version setting here in the Product Ideas forum before I read your last post in this thread.
I agree 100% with your suggestion to unlink Pulse Updates from Automatic LiveUpdates. I've never understood why users with slow Internet connections can't opt to automatically receive the pulse updates for the latest anti-virus definitions in between their larger manual updates.
Having the ability to schedule LiveUpdates wouldn't be of much use to me personally, but that's because I don't get an unlimited number of connection hours with my dial-up plan. My plan only includes 30 hours of connect time per month (I pay a steep penalty for exceeding 30 hours) so I don't have the option of leaving my system in idle waiting for a scheduled update to trigger while my dial-up connection remains open. I've just developed the habit of running a manual LiveUpdate every morning immediately after I dial in to my ISP server.
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MS Windows Vista Home Premium SP2 (32-bit) * IE 8 * NIS 2011 v. 18.5.0.125 * NU v. 14.5.0.120 HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS
Hi lmacri,
I will go ahead and add a comment to both Norton Ideas pointing back to each other just because I think Symantec should consider these as a group since they are suggesting much of the same functionality changes.
I don't think Symantec is going to want to change the functionality of the "automatic download" option in MIsc. Settings. Unless I am missing something the same goal would be accomplished if Symantec just de-coupled Live Update and Pulse update so that they could be turned ON and OFF independantly of each other. E.g,., you could have live update OFF and still receive pulse or definition updates.
Norton Forum Administrator Tim Lopez has posted some screen shots here with a description of how the Norton Update Agent (NUA.exe) has been prompting NIS 2010 users to upgrade to NIS 2011.
I don't know if NIS 2009 users see the same upgrade notification.
Most NIS 2011 users with an earlier version of NIS 2011 (i.e., NIS v. 18.1.0.37) have probably already received the patch to v. 18.5.0.125 via LiveUpdate by now - whether they wanted it or not.
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MS Windows Vista Home Premium SP2 (32-bit) * IE 8 * NIS 2011 v. 18.5.0.125 * NU v. 14.5.0.120 HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS
Hi Imacri,
Thanks for the info.
I have NUA.exe on my PC with NIS-09 but haven't been prompted to update to 2010 or 2011, and that's how I prefer NIS to behave. Oddly, I don't even have NUA.exe on my PC with NIS-10, so I might be prompt-free.
In the future, if I'm faced with the decision of having to upgrade to a new version or switching to another security product, I'm pretty sure I'd stick with Norton. It has to be difficult for Norton to keep supporting so many versions of NAV and NIS, and they can't do it forever.
Not sure why you don't have NUA on the computer with NIS 2010.
What is the version from Help & Support > About?
I just reinstalled NIS 2010 on my test laptop to do some testing on this very thing and I have NUA present.
You might want to take a look at the following post where I have outlined a method for preventing NUA from running at startup - essentially disabling it. I tested this on NIS 2010 so if you want to look at this, please let me know if it has the same layout on 2009.
I cannot see your image yet since it must be approved by a moderator first but if you are referring to the "Automatic Download ..." option in Misc. Settings then I've explained how this works in a previous post in this thread.
Not sure why you don't have NUA on the computer with NIS 2010.
What is the version from Help & Support > About?
I just reinstalled NIS 2010 on my test laptop to do some testing on this very thing and I have NUA present.
You might want to take a look at the following post where I have outlined a method for preventing NUA from running at startup - essentially disabling it. I tested this on NIS 2010 so if you want to look at this, please let me know if it has the same layout on 2009.
Are you going to be upgrading your NIS 2009 and 2010 computers to 2011 soon? I would highly recommend it.
Best wishes.
Allen
Hi Allen,
My NIS-09 is version 16.8.0.41 and my NIS-10 is 17.8.0.5.
Because neither of my PC's seem to have the desire to update, I'm quite satisfied with the status quo and don't need to disable anything.
I'll probably keep the PC's running different "years". Once the dust settles on the 2011 upgrade, I'll move to NIS-11 on my Win-7 machine and NIS-10 on my Vista machine. As you may recall, Norton never really acknowledged that the "skipped file" scan fiasco on some PC's was caused by a change they made. I like having two different PC's, two different operating systems, and two different years of NIS to help diagnose any future "problem" that may occur.
