Questions Regarding SP1 for Ghost 15

Archive
21

I really don't think this thread is solved.  Many of us purchased Ghost 15 for the cold imaging features which Symantec fully advertised right on the front of the box. When they issue a service pack however, for us that have purchased the full retail version, have elected not install the product, and are using cold imaging , they leave us in the cold.  You would think they would have the capabilitiy to provide us with a new iso file that duplicates the the original retail iso but is updated.  Im sure that must have one since at some point the product being sold in a retail box should also be already updated.  I'd be willing to provide the retail key to customer support to prove purchase and provide an email address for file transfer.

Yes,I realize from the threads, the majority of the fixes are associated with Copy Drive, but I'm sure that can't be all.  But even if it is, why can't we obtain a new iso? Look at the threads, many of us have had error messages coming up on restoration of images which shouldn't be happening. 

 

Thanks,

Ken

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Hi Ken,

 

Please allow me to explain in a bit more detail about the Ghost updates vs the SRD (recovery CD). I've been using every version of Ghost since v9 and in all that time, not once do I recall there ever being an update which contained any fixes affecting the SRD.

 

When you buy Ghost in a store the CD you use for installation doubles as the SRD. However when you purchase Ghost online the ISO contains only the recovery environment, not the entire installation package. Therefore if there are no fixes affecting the SRD, then a new SRD does not need to be created.

 

There has been one problem that I recall being reported which would affect the Ghost 15 SRD. As of this moment I do not know if a fix for this is even in the latest update. If this fix is there then a new SRD CD would be needed. This is truly the first time I can ever recall that a "bug" affected the SRD in all the Ghost versions I have used. A note here: as I recall this problem was analyzed and found to be in the WINPE made by Microsoft so a fix for this, though provided by Symantec would actually be a fix done by MS.

 

Even if a new SRD is needed, one only needs to create a new Custom CD from the Ghost interface to get that "fix" included. Though I understand where you are coming from that if you want to NOT install Ghost and use only the recovery CD then it would be useful to have a new ISO you could download. But here's a potential problem with that approach: if you have hardware which requires that you create a Custom SRD, then having a new ISO you could download would not solve your problem since you would still need to create that Custom SRD from Ghost.

 

My suggestion is that you install Ghost, create the Custom SRD and then uninstall Ghost again if desired.

 

The first step is to verify if any fixes even affect the SRD. If not, then creating a new SRD would accomplish nothing.

 

Hope this helps.

 

Allen

23

I too have been using Ghost for more years than I can remember.

 


My thought is this.  If Symantec writes a program to do Cold images, then it should work before it is released, or offered as an upgrade.  PERIOD!

 

To write this program, then blame Microsoft for the issues means they did not do their homework.  I am not saying it's not a problem with Microsoft, but don't offer up the program until you work it out.

 

I am extremely unhappy with Ghost 15, but I own 10 copies now and have no way to get a refund.  I cannot do a Cold image and restore without errors.  Yes, after mucking with it for sometimes hours on end sometimes I get the restore to work, but I certainly don't get that warm fuzzy feeling that it will not have issues in the future since I had to cancel it at the end to get away from the error.

 

Not once have I been able to just do a good restore, without having to do it pieces at a time, the Recovery partition, then I have to reboot and do the OS, then reboot and do the utility, etc. etc.  Since I can cold image all three partitions, I should be able to select all of them and just put it back.  I feel it would be quicker to reload the system with the original CD's sometimes.

 

Come on Symantec, we have put our trust in you.  If it's a Microsoft issue, you and Microsoft work it out.  Don't just toss the blame on Microsoft and think your customers will be happy with it.  I'm not happy with this, not sure about others.

 

I have a lot of other customers I have on Ghost 14 that want to upgrade to Windows 7 and Ghost 15.  I told them no way until this is resolved.  And maybe it's hot a huge loss for you (maybe 50 copies), but it's money you will never see.

 

Why is this marked as SOLVED?  I don't think so.

 

Now I'm getting down off my soapbox.

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gforeman wrote:

 

[ ... ]

 

Why is this marked as SOLVED?  I don't think so.

 

[ ... ]

 

Amongst users only the person who starts a thread by stating a problem can set the Solved flag (and only they can unset it if they are mistaken or their situation changes.

 

The thread was started by hanness with his questions and so he must have set the flag as having gotten the answers to them.

 

He said he regarded this message as the solution when he posted later in this one .

 

But you are quite right that his second question about the Boot DIsk was not directly answered at the time -- he took it by implication -- and from what I read later that question is still unresolved.

 

Let's see how the moderators react since they can unset a flag I would imagine but it may not happen immediately. 

 

Although going through the whole thread again I wonder if the better solution might be to split the thread so that clarifying the question of multiple operations is dealt with apart from the original query?

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Although going through the whole thread again I wonder if the better solution might be to split the thread so that clarifying the question of multiple operations is dealt with apart from the original query?

 

I agree and I started a new thread.

 

Gary

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See you there ....