Quick Scan no longer running automatically?

Norton Security | Norton Internet Security
1

Because NIS runs so smoothly in the bakcground, I seldom ever even open the icon in the taskbar, but this morning I decided to just open it to see if everything looks cool. Well, lo and behold it showed that Quick Scan hadn't run since 23 March. Huh? So I ran a manual Quick Scan and it found nothing as usual, but I'm just curious now if it no longer runs automatically about once a day or so when nothing else is running? I keep my system up always but it's idle when I'm sleeping so it certainly should be able to find those periods just fine. Anyone else notice Quick Scan no longer running automatically? I'd hate to have to do these manually when NIS should be able to it on its own. I'm using NIS 21.2.0.38. Thanks.

2

Hi,

 

Idle quick scans run automatically at the time you specified or at default time after a new set of virus defs is installed.

There are some scenarios:

1. you shut down the pc before the timer expires, (too early),  and in that particular case the idle quick scan would start and after a while, maybe a few hours or days but it would perform a forced start.

2. The Norton product is malfunctioning and you should uninstall Norton, reboot, run the NRT, reboot again & download a fresh copy from your Norton Account.

Let us know...

 

Regards,

3

I had something similar happen a month ago. I had gotten busy and waited a day too long to enter my new product key, and NIS "expired" and started shutting down services even as I was entering the new product key. After that, my 2 Win7 machines did not initiate quick scan on their own, although a Vista machine did. I used the Remval Tool, reinstalled version 21.1.1.17, and all was well again.

 

I assumed that the short expiration caused the quick scan issue, but that is a scenario that wouldn't normally be possible to easily test and reproduce.

4

" I assumed that the short expiration caused the quick scan issue, but that is a scenario that wouldn't normally be possible to easily test and reproduce"

 

That could also be a possible explanation.

 

Regards,

5

Well it’s not the first one since my system has been up for 18 days now, and it wasn’t because I was filling out the form because my subscription was due to expire. Hmm, that second option seems like a lot of work. I think I’ll just see if it’ll finally run on its own now. Tomorrow will be the 7-day full scan thing so I want to see if that’ll start automatically. But if that doesn’t then I guess I’ll reboot and see what happens. If it still doesn’t, I guess I’ll be forced to try option #2, but I hope I won’t have to. Thanks, Apostolos.

6

Okay… on second thought I decided to do option 2 and just be done with it… I downloaded the NIS install and NRT, uninstalled NIS, but then when I got to the NRT step I forgot that I had NU 15 still on the thing, so I uninstalled it, and tried running NRT again and it said the dumb thing was still installed and to remove it via Add/Remove, well I went to check there and the thing doesn’t even show up, I rebooted hoping the thing would clear, nope, NRT still finds it, what a crappy program, no matter what I do it still thinks it’s installed, I said screw it and re-installed NIS and rebooted. Hopefully this fixes the stupid thing. If not, then grrrrr! I know I’m not going to do my scans manually… that I do know. I pay a crap load of money for NIS to work, so it had better. Is that NRT step really needed? And if so, why can’t IT remove all Norton programs by itself? Thanks.

7

Hi,Vortexfugue. Do you have your quick scans on a schedule ? You do have that option, if you wish.

 

In the main UI, select Scan Now, and then Custom Scan. In the drop down menus, select Quick Scan.

 

Click Edit Scan, and from the options listed, you can select whichever suits.

 

 

8

Thanks, F4E, I didn’t even know about scheduling Quick Scans… I have now ticked it to run once a day and will see what happens… cool.

9

You also have the option of setting it to run at a specific time on the daily scan option, which I assume you've done ? :smileyhappy:

10

Thanks again, F4E, I have the Quick Scan set to run daily at 3 am, and I see it ran just fine at that time this morning… and it also ran the weekly Full Scan earlier this morning as well… so I’m happy.