Hello and thanks in advance for any assistance.
I am a PC Repair Tech and I'm afraid I have done something dumb and need help.
I ran Norton Power Eraser on a customer's Windows 7 laptop, it found and fixed several things but I rebooted the machine before writing anything down. Now the laptop is stuck on the Windows logo screen and will not finish booting.
I have read older posts and I'm prepared to provide any log files necessary.
I have done the normal Windows repair steps such as running check disk and an SFC scan, also rebuilding the BCD, all to no avail.
Also there are no System Restore points that I can use.
I look forward to any help that anyone can provide.
Thanks again.
Larry A