I gave my mother a computer with norton 360 on it from my account. It appears that even though the computer is protected by norton 360 that it has been attacked by ransomware that will not allow her to access even windows on the computer without it being unlocked. Is there a solution where norton can use their software to access the computer and remove the ransomware? If not it is something norton should consider because if it does not protect computers it is pretty much useless.