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hi i am using windows vista home premium,nortons antivirus 2008, there is a big red cross on nortons sign, also it says at risk under it,it also says at risk next to advance fire wall ,when you put curser over advance firewall it says it is turned off but you cant get into the firewall setttings to turn it on , thanks for helping nick
hi graffi - can you confirm that only the firewall is disabled. it sounds like you may be seeing more than one item disabled, which is probably a licensing problem. if you find that your subscription is reported as expired, check this link.
mel
hi, everything is ok ,it is only the advance firewall that is showing at risk.
i purchased it on line from the nortons on line store it has a full year minus 5 days on the lisence
hi my farther in law has installed nortons antivirus 2008 4 days ago we have had the same problem with the advance firewall at risk,i have contacted support 4 times ive tried turning off/on firewalls,gone into computer to change settings,ive uninstalled and installed again but the problem pursists its doing my head in pleases help :-(
hi graffi - okay, so just the advanced firewall is displayed as at risk. when you click FIX NOW, does anything happen? error messages or perhaps one click support opens?
also, any entries in your error log? here's how you can find what's there:
"click on the Norton Internet Security tab and open the Reports and Statistics section and click "View Activity Log". At the bottom will be an Error Messages section. If you can relay to us what you see there I think it will help us figure out what's happening"
mel
am still here not had chance to check computer,tho i can tell you there is no fix now option ,will get back soon on what the error log says thanks for reply ,nick
hi again ,i have been into the error message section and the log says there are no errors ?
hi graffi - i apologize for being increduluous, but i don't understand how the the advanced firewall could be displayed as off and the program itself not reporting that condiftion as a problem. i think we must have missed something.- here's where i get confused:
"there is a big red cross on nortons sign, also it says at risk under it, it also says at risk next to advance fire wall, when you put curser over advance firewall it says it is turned off but you cant get into the firewall setttings to turn it on"
then later,
"i can tell you there is no fix now option"
these two observations do not seem possible. if you could post a screen shot of the program, as Erik requested, it would help resolve the mystery.
mel
ok mel will do i might be a few days i have to go round to farther inlaws to take photo
hi mel, i am having trouble pasting from word to here, can you send me an email address and i will email you the screen shots direct to you thanks nick?
hi mel am having trouble pasting screen shots from word ,could i send them to you via email?
Matbe you can upload the screenshots to rapidshare ? That way you only have to post the link
http://rapidshare.com/files/111335726/notorns_home_page.wps.html
http://rapidshare.com/files/111336055/error_log.wps.html
http://rapidshare.com/files/111336224/firewall__.wps.html
cheers stu, hope this works ,nick
hi nick - sorry for the tardiness... i was unable to view the files from rapidshare - the format is unrecognizable for me. What is the format the images were saved it?
mel
MelodicWynd wrote:hi nick - sorry for the tardiness... i was unable to view the files from rapidshare - the format is unrecognizable for me. What is the format the images were saved it?
mel
Message Edited by MelodicWynd on 04-29-2008 04:55 PM
Me neither, please try jpg files
http://rapidshare.com/files/111695333/100_0090.JPG.html
http://rapidshare.com/files/111695568/100_0089.JPG.html
http://rapidshare.com/files/111695792/100_0088.JPG.html
jpeg 0090 ;is the error log showing no errors
jpeg 0089 ;is the is what it says when you click on advance firewall at risk
jpeg 0088 ; is the home page showing at risk
hope this works ,nick
hi nick - wow, much better and shame on me for not reading your initial post more closely. i mistakenly believed we were working on NIS, not NAV, so the screen shots helped bring that home :) the screen shot of Norton AntiVirus has an inbound firewall, but is not what anyone would consider a "real" firewall. this document would seem to indicate the problem is echoing what the Windows alert that you either have not firewall or there is a problem with the firewall:
in other words, this warning does not reflect a problem with Norton but an alert of the state of your non-Norton firewall.
mel
I agree with Mel.
It should be your tghird party firewall
When you click on the Norton Internet Security tab, what do you see? Does the Help and Support window open for no apparent reason at all? What version Windows are you using? Did you have a previous version of Norton Internet Security? Is Norton Internet Security the only security program that you have installed? Could you provide a screenshot of the error you see?