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Interesting. I have recently reformated my local disk and installed Windows Vista and Norton 360 2.0. I have not encountered this virus but tracking cookies.
Please check the latest posts in that same thread:
http://community.norton.com/norton/board/message?board.id=other&message.id=5632#M5632
If you're not seeing this same thing, please post a screenshot of the message you receive. Thanks!
Sure wish I would’ve seen this post BEFORE I ran recovery disks on my laptop, losing 2 months of hard work. I feel like Norton really let me down on this one: I emailed them, tried online support, I even tried calling. I’m a little pessimistic about paying someone to remove something they’re supposed to protect me from in the 1st place, like I’m being scammed. I was too conscientious to send emails to anyone for fear of infecting their computers. I spent 2 weeks furiously trying to get to the bottom of this before I tried running my recovery disks, which did not get rid of it. Looks like Norton may’ve been infected with the virus and they don’t want to admit it, because (after all) how would that look? I know it sure would’ve been nice to get an email back from them warning me not to lose my work trying something that would prove to be futile. My computer does act different now. I don’t do online banking. But the videos I’d been working on were valuable to me. I didn’t write them to disk because I would’ve been leery of putting them back into my computer had I actually gotten rid of the virus by running the recovery disks to place the unit back to “out of box state”. Norton needs a new attitude about being of “service” to their customers. I don’t like the way they treated me over this and how it resulted in so much loss they could never compensate me for if they were to magically grow the proper attitude that’d inspire them to try to do so. Looks like I’m stuck with this problem, being as Norton is in such a state of denial, until I get a new computer (this one’s less than 2 months old). I’ll be smart enough to shop around for something that has an anti-virus trial from a company that’ll actually protect my computer from viruses rather than make false claims. Kinda’ like the cell phone company that drops your calls now, because they got too popular and got too many customers and got all sloppy about their service. This is an instance when some competition to Norton could totally capitalize on their weakness and offer all of us who’ve been left vulnerable by our trusted anti-virus supplier a fix to what they can’t even begin to address. Then, we could all work safer online again. I mean, at this point, I wouldn’t put it past Norton to have distributed the virus themselves just to try to get computer dummies like me to pay them to extricate it, which is what they offered, without first offering me anything resembling an explanation that’d instill in me the confidence in their expertise to do so.