Re: Feb 4 Update from Norton Family Team

Archive
1

Katie,

 

Thanks for the update. But you neglected to mention the version number of the update. When I check to see if the computers are running the latest version, that's the first thing I look for.

 

Also, do any of these updates address the numerous problems that have cropped up since version 2.8?

 

Such as:

 

- Multiple instances of iexplore.exe & nf.exe

 

- Speed issues, which I demonstrated to you in a private session

 

- Cannot change the account that norton family is registered to, even after an uninstall and reinstall ("Norton servers are temporarily unavailable")

 

When will these issues be fixed?

 

And when they are, please post a change log so we know they are fixed!

 

Thank you.

 

 

2

Hi dbdan22,

 

Thanks for the valuable feedback.  The latest Windows update is 2.9.5.26 and  Mac is 3.3.2.16.

 

As for other issues, the team has checked into the issues.  Unfortunately, we haven't been able to reproduce them.  One of the possibility is the Norton Family was designed for a single family use and it might be working differently in a working environment or network.

 

We will continue to check into these issues.

 

Thanks,

Katie

3

Excuse me, but these issues:

 

- Multiple instances of internet explorer

 

- Cannot change the account that norton family is registered to, even after an uninstall and reinstall ("Norton servers are temporarily unavailable")

 

have been reported by others, and have nothing whatsoever to do with what environment they are in.

 

These problems are also quite easy to reproduce. If the team hasn't been able to reproduce them, it's because they haven't tried.

 

 

 

 

4

Hi dbdan22,

 

We are working on the server is not available issue.

 

Also, we are investigating the other issues.

 

 

Thanks,

Katie