I am helping a friend. She bought her computer at Best Buy. It had a hard disk failure and she had to take it to the Geek Squad and they re-installed everything back to when she bought it. Now she purchased more Norton service after the trial that was on it when she bought it ran out. What does she need to do to download what is left from that purchase? I doubt very much if she has her password or sign on name. I will find out, I am picking up her computer at Best Buy today and will take it to her and set it up for her. What is the first step I should take to make sure that she is protected.