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Chat ID: 2554754
Hello! My name is Kate and I am a virtual assistant for Norton.
In a few words, please tell me how I can assist you
12:35 pm
update 24.12.9694 has ENABLED LOCAL BACKUPS to LOCAL and/or REMOVABLE drives, however NETWORK DRIVES are STILL UNAVAILABLE.
12:36 pm
Hmm, I didnāt quite get that. Letās try this another way.
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12:36 pm
Technical Help
12:36 pm
I am sorry to hear you are having issues with your product. Please select an option that best describes your issue.
12:36 pm
Norton Backup Errors
12:36 pm
Alright. I need additional information.
Please tell me which device you are using?
12:36 pm
Windows
12:36 pm
Ok! Letās get started.
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12:36 pm
No
12:36 pm
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12:37 pm
no code
12:37 pm
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12:37 pm
no code
12:37 pm
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12:37 pm
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You are now connected with Vikash
Vikash just joined the conversation
12:37 pm
Vikash Thank you for contacting Norton Service and Support Robert. My name is Vikash. I would like to apologize for the long wait time you had to experience. We are receiving a high number of chats at the moment and we are working on reducing the queue time as soon as possible.
12:38 pm
see 24.12.9694 - Create local backup - #11 by RobertS
12:38 pm
Vikash Hope you are doing well.
12:38 pm
fine
12:38 pm
Vikash As I can see your case has been escalated to our higher team.
12:39 pm
That is another problem. This is a new issue
12:39 pm
Vikash Our team will contact you soon.
12:39 pm
this is a new issue
update 24.12.9694 has ENABLED LOCAL BACKUPS to LOCAL and/or REMOVABLE drives, however NETWORK DRIVES are STILL UNAVAILABLE.
12:40 pm
Vikash Please allow me a moment.
12:40 pm
Why canāt I select a network drive as a backup location?
12:40 pm
Vikash Robert , it will be updated soon.
Vikash I will higlight it to my team.
12:43 pm
What do you mean?
12:43 pm
Vikash Please come back again with same case number to help you betterā¦
Vikash Please take note of case number 89954424 for future reference. You can contact us back with this same number if this chat session is disconnected.
12:44 pm
When will I be able to do a local backup to a network drive?
12:44 pm
Vikash Robert , you will be notified in the application whenever it is available.
Vikash I apologize for the inconvenience caused to you.
Vikash Is there anything else I can assist you with?
12:47 pm
Vikash Do you have an estimate?
12:47 pm
Vikash Robert , I am unable to say right now.
Vikash I wish I could do more for you, however, there are certain limitations what I can do for you
12:48 pm
Last week I was upgraded to 24.12.9694 has ENABLED LOCAL BACKUPS to LOCAL and/or REMOVABLE drives, however NETWORK DRIVES are STILL UNAVAILABLE. All I want to know is when will I be able to backup to a network drive?
12:50 pm
Vikash Robert , all I can say that it will be done soon but unfortunately I could not give you an estimated time.
12:51 pm
that is very upsetting
12:51 pm
