The program appeared to be installed, but wasn't giving my child messages. On investigation, the program did not appear to be running. I could not start it (clicking on program appears to do nothing.) I decided to re-install....gives error that a more current version already is installed. I decided to uninstall....the uninstall does not run. Please help! I believe this affects multiple computers, though I haven't investigated the other one yet.
The program appeared to be installed, but wasn't giving my child messages. On investigation, the program did not appear to be running. I could not start it (clicking on program appears to do nothing.) I decided to re-install....gives error that a more current version already is installed. I decided to uninstall....the uninstall does not run. Please help! I believe this affects multiple computers, though I haven't investigated the other one yet.
OK, I should have left well-enough alone, but I wasn't convinced it was working and tried uninstalling reinstalling again. Now it doesn't work at all. I have tried removing the 78... folder and uninstalling (that works), but then when I go to reinstall I get kinda in a loop of uninstall/install. I've tried disconnecting network cable, too. And...I repeated my error on another machine....thinking if I could get it working there it would prove it was something about this computer...well, it isn't. Now 2 of my children are unprotected! Help!