Recently installed, but program isn't starting and won't let me uninstall

The program appeared to be installed, but wasn't giving my child messages.  On investigation, the program did not appear to be running.  I could not start it (clicking on program appears to do nothing.)  I decided to re-install....gives error that a more current version already is installed.  I decided to uninstall....the uninstall does not run.  Please help!  I believe this affects multiple computers, though I haven't investigated the other one yet.

Thanks,

Deidre

The program appeared to be installed, but wasn't giving my child messages.  On investigation, the program did not appear to be running.  I could not start it (clicking on program appears to do nothing.)  I decided to re-install....gives error that a more current version already is installed.  I decided to uninstall....the uninstall does not run.  Please help!  I believe this affects multiple computers, though I haven't investigated the other one yet.

Thanks,

Deidre

OK, I should have left well-enough alone, but I wasn't convinced it was working and tried uninstalling reinstalling again.  Now it doesn't work at all.  I have tried removing the 78... folder and uninstalling (that works), but then when I go to reinstall I get kinda in a loop of uninstall/install.  I've tried disconnecting network cable, too.  And...I repeated my error on another machine....thinking if I could get it working there it would prove it was something about this computer...well, it isn't.  Now 2 of my children are unprotected!  Help!

Hi bluedarling,

 

You mentioned you had tried some instructions that corrected the issue previously.  Did you try the steps here at http://community.norton.com/t5/Norton-Online-Family/Norton-Safety-Minder-is-not-getting-installed/m-p/624989#M8965

 

Please make sure you restart the PC after uninstalling the existing version of Norton Safety Minder.

 

 

Thanks,

Katie