Have any of you had to deal with this? Lots of info on Google about it saying I should download a malware removal...but isn't that what our Norton subscription is for?
[...] These scams don’t appear to be targeted—they are sent out as part of automated mass-mailing campaigns, seemingly using email and password combinations found in the many data dumps of recent years.
These scams are still being actively sent, so consumers should be aware of these scams and the steps they can take to avoid falling victim to them.
- Ensure you have strong email protection technologies in place, such as the products provided by Symantec, that will stop these emails from ever reaching your inbox.
- Do not open emails or attachments, or click on links in emails, that are unsolicited or from unknown sources.
- If you do receive one of these emails, do not panic, do not respond, do not click any links or open any attachments, and do not send money to the attackers. Mark the email as spam and, if you feel it is necessary, alert authorities about the email.
- Ensure all your online accounts are protected with strong, unique passwords, and enable two-factor authentication where possible. If you think your account has been compromised or your password revealed in a password dump, you should change it immediately. [...]
https://www.symantec.com/blogs/threat-intelligence/email-extortion-scams