Recover and re-install Norton Toolbar Identity Safe password and note files

joneisenberg · January 10, 2012, 6:44pm

I hope this helps someone!

Chat help:

Me: I have a new computer today because my old PC crashed yesterday. But I can recover all the files. I want to recover and move my Identity Safe (Norton toolbar) information over to my new PC because my list is extensive and I have saved notes etc. I have through online message boards found the files which are in:

Me: C:/Documents and Settings/All Users/Application Data/Norton/{0C55C096-0F1D-4F28-AAA2-85EF591126E7}/N360_5.0.0.125/IdentitySafeDataStore/S-1-5-21-3368042106-361405524-3212884061-1000/

Me: The files are such as:

Name Size Last Modified

File:IDDStore.dat 24 KB 1/10/2012 11:49:10 AM

File:IDDStore_bak.dat 24 KB 1/10/2012 11:49:10 AM

File:{b5a3902d-567c-4aa7-a62c-1a507d659b98}.ico 2 KB 1/10/2012 11:47:17 AM

File:{e1791670-7c32-4fd1-a5fc-b6af7636c1b8}.ico 2 KB 1/10/2012 11:50:25 AM

File:{e1791670-7c32-4fd1-a5fc-b6af7636c1b8}.png 1 KB 1/10/2012 11:50:25 AM

Me: However, I cannot see the Documents & Settings folder on my new computer, even with "view hidden files" and "view system files" enabled. There is simply no visible directory. Yet I can see the directory by pasting that path name into Firefox URL. How do I make it visible so I can move the old files into this directory on my new PC?

...questions from help technician...

Me:I think I just found that to "us humans" this is shown as C:\ProgramData\Norton.... Now I can see the files there.

ha, ha, this is known as Self-Help via Help Chat!

PS: I haven't done this move yet, but saw on another post that before changing the files over you have to disable tamper proof settings via Norton settings. (Then re-enable it after probably rebooting etc.)

PPS: Note in C:\ProgramData there is no space! Here is a copy of my path (note your exact path will depend on the version of Norton you are using - both whether it is Norton 360, and which version; also some of the path numbers may differ if there is a random number used or for other technical reasons unknown to mere mortals):

C:/ProgramData/Norton/{0C55C096-0F1D-4F28-AAA2-85EF591126E7}/N360_5.0.0.125/IdentitySafeDataStore/S-1-5-21-3368042106-361405524-3212884061-1000/

Here is the related community forum thread:

http://community.norton.com/t5/Norton-360/Wont-load-and-can-not-uninstall/m-p/201296#M26709

joneisenberg · January 18, 2012, 5:04am

PLEASE NOTE REVISED STEP 1:

1) make sure Norton toolbar is up and running on your new (or existing) PC. You should see it in the toolbar and be able to use it. CLICK ON IDENTITY SAFE IN THE TOOLBAR AND SELECT LOG OUT OF PROFILE (if you do not, you may freeze the toolbar later). CLOSE your browser.

================================================

PLEASE NOTE ADDED STEP 4.A.:

4.A.) Before you can move the files (at least the .dat file), you need to turn off CCSVCHST.EXE which is a program run by Norton.

Ctrl-Alt-Delete > Processes tab > Click "Image Name" heading so files are in alphabetical order > Click once on CCSVCHST.EXE > Click "End Process" button

CCSVCHST.EXE will restart itself later, but if you have any concerns, reboot.

=============================================

Follow-up note: with these instructions, I have reloaded two users' password and note files back into the Identity Safe.

shannons · April 15, 2012, 2:06pm

Moved to own thread for better exposure.

joneisenberg · January 10, 2012, 6:44pm