I took up the January renewal offer of 3 years for the cost of 2, which also included a bonus Norton Utilities.(in Australia)
This was achieved over the air by livechat, and the Utilities installed remotely by the agent.
I have just suffered a BSOD and had to refresh Windows, so I have had to reinstall programs. I can find NIS and reinstall, but my list of services does not include the Norton Utilities. I tried chat again , but the agent cannot find any record of the bonus offer, and tells me that my renewal on 14th January was not bundled . I do not have a product key for this program.
Can anyone recall the reference number for this offer, as I can remember that the agent at the time said that entering this into the chat would bring up the details of this.
In fact I had to do this later as the update had not added the correct number of days to the expiry date.