Recovering datas in Identity Safe Protection

Hi,

 

Unfortunately, I forgot my identity safe password.  I have important manage cards and logins, where i need to recover it. Even I never took any backup of my manage cards and logins.  Now it tells me that, you will lose all the datas when you reset the password.

 

I tried some of the steps, like i made a copy of the encrypted file from the original location and restored it to the same filepath again after I change the new password.  But it is still keep on asking my old password to view the manage cards in identity safe...!!!!

 

Please some one help me to recover it..!!!!!!

 

thanks,

Ramachandran.

Hi,

 

Unfortunately, I forgot my identity safe password.  I have important manage cards and logins, where i need to recover it. Even I never took any backup of my manage cards and logins.  Now it tells me that, you will lose all the datas when you reset the password.

 

I tried some of the steps, like i made a copy of the encrypted file from the original location and restored it to the same filepath again after I change the new password.  But it is still keep on asking my old password to view the manage cards in identity safe...!!!!

 

Please some one help me to recover it..!!!!!!

 

thanks,

Ramachandran.

Thank you for your valuable suggestions Viveksu.... 

 

I tried to take a backup in CSV format, but it shows me there is only one format which is NPM. Please let me know, how do I take a backup in CSV format...?

 

Also, FYI I took backup three files IDDStore.dat, IDDstore_bak.dat and another file... [sure I know these are identity safe datas in encrypted format]. After I reset to new password, I copied these files to the original location... and Now it wont accept my new password, which means it is restore back to the original password with these datas.

 

So, Is there anyway I can possibly work with this files to recover my datas.............

 

thanks,

Ramachandran....

Hello sam_heyram,

 

Are you running the 2012 beta? 

Hi Tim_Lopez,

 

I am using Norton Internet Security 2011 version 18.6.0.29 with OS Win. XP SP2 .........

 

 

 

Thanks 

Ramachandran

 

Hi sam_heyram,

 

Sorry to hear that you lost your Identity Safe profile password.

 

But even if youhave the IDDStore.dat, IDDStore_bak.dat files of your old profile, you can use those files only with your old profile password.

 

You can use the coExport. exe present in C:\Program Fiels\ Norton Internet Security\ Enigine\ 18.6.0.29\ to back up your data to CSV format. But this again needs your Old profile password.  :smileysad:

 

So if you have lost your profile password, then you cannot restore your data back, unless you have backed it up to a NPM file format previously.

 

Thanks,

Umai