I'm sorry to say that while all this community makes me feel warm inside, I cannot find anyway out of my problem.
A few months ago I had a virus attack the trashed my anti virus program. I also temporarily stopped me from accessing the internet. I managed to get on some Symantec message line using another PC which said nothing could be done till I got back on line - thanks guys. So I got a local technician to sort my problem - harder than it sounds in Vietnam. In the process my anti-virus program was wiped. I've been trying to renew but cannot find out how. Should I get a subscription to the Kaspersky program the technician installed to clean my system or is there any way I can get Norton up and running again.