Hi, I'm trying to get the refund for my annual subscription, which I stopped using (on all devices) 6 months ago.
But when the chat bot redirects me, I get to Norton annual and monthly subscription refunds, and there it states that it's not available in all countries, and when I click on any link i get redirected to support homepage.
two of the main ways to get it but would try those , first you need to contact norton directly if bought on there site
if you got it in a store ( or online amazon, etc..) would need to have the form mentioned the receipt etc..
Purchased from Norton.com
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To obtain a refund for a subscription that you purchased from the Norton Online Store, contact us here or via live chat (not available in all countries).
Photocopy or print an image of the Subscription Key label used to activate your subscription.
This is necessary to validate your purchase and prevent the use of the subscription after the refund.
For most subscriptions, this is a 25-character key that can be found on a card or CD envelope in the package you purchased.
Photocopy or print an image of the original receipt showing the purchase date and price paid for the subscription.
Send the completed and signed form, a copy of the Subscription Key label, and a copy of the receipt to the address mentioned in the form. The information on how to send is on the form.
Note
Please allow up to six weeks for the refund to be processed.
Do not staple or tape your submission items together.
In accordance with the License and Services agreement, after you receive your refund, the software may automatically deactivate and become non-operational to prevent further use. You must delete all copies of the Software for the subscription that you return.
fwiw ~ When I'm redirected back to a Norton page it's usually because I'm not allowing all Norton pages content.
Please allow all Norton pages content.
Please turn ad/content-blocker & VPN off.
Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
Please allow all Norton pages content that may be blocked by browser extension &or built-in browser protection.
Please allow all Norton pages content in order to provide the best experience possible.
~ regarding Phone Support
Please share your geo-location/country.
Maybe, I can post Norton Support phone number, if you want?
Are you United States?
Annual subscriptions: Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund, if requested within 60 days of the purchase date. Each annual renewal payment is also eligible for a full refund, if requested within 60 days of being charged. For an annual paid subscription after a free trial, you can request a full refund within 60 days of being charged. Subsequent annual renewal payments are also eligible for a full refund if requested within 60 days of being charged.