Refund Automatic Renewal

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1

Hi i am having problem contacting the support for my country Greece, the phone number doesn't work i sent emails no answers yet. I want to cancel the my subscription and return the amount of 94.99 euro.

2

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LifeLock only product, member may reach support at https://memberportal.lifelock.com/support -
Norton product with LifeLock, member may reach support at https://support.norton.com/sp/en/us/home/current/contact -

https://us.norton.com/country-selector

3 
Thanks ! I just want the price difference to be returned to me ...
Unfortunately I can't contact anyone from the link sent, it always directs me to the same place, the chat is not active, if there is an email or other way to help me I would be grateful. Thanks!
4
Stef An:

Hello, I think that at this moment there was a great injustice not to say otherwise ....
Well, you automatically take my money from the card ... ok I understood that I agreed, but you have offers for the same product at 29.99 euros and you took 79.99 euros from me ?????? ... and on renewal, without even giving me anything extra ??? It is not fair play towards an existing client and a new one ...

Software Norton for 2020 | Produse și servicii Norton
So please look at this and I am waiting for an answer from you.I don't need anything more than this difference in terms of where my money was taken from, otherwise I will NEVER renew anything and you will only get negative feedback from me!
IS NOT CORRECT ! It's called a scam!
Thank you and I look forward to hearing from you.

 With respect and full of frustration,
 Stefan Iordan

This situation has been complained about for a long time now. It is not a scam. It is  marketing practice used by many subscription services, such as telecommunications companies. You get a discounted price as a new customer and then at renewal you pay the then current 'regular' price. The 29.99 eu price is the discounted price as shown in your link. Regular 74.99. 

You can contact Norton Support and request a refund of the renewal price and then purchase the new product at the price you saw advertised.    www.norton.com/contactcs    As you explain the situation, the agent may just refund you the difference between the two prices.

 

5

Norton Refunds
Norton products (including subscriptions and Automatic Renewals) may be refunded within 60 days of the purchase date. Shipping, handling, and any applicable tax are not refundable except in certain states and countries where these items are refundable.

For exceptions and to know more about the return policy, read the full Norton return and cancellation policies.

Visit the Member Support and Services home page before you request a refund for assistance with common questions or issues.

  • The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase:

    <ul>
	<li>
	<p><span class="norton-macro-body"><a href="https://support.norton.com/sp/en/us/home/current/solutions/v58152553" target="_blank">Request a Norton Automatic Renewal refund</a></span></p>
	</li>
	<li>
	<p><span class="norton-macro-body"><a href="https://support.norton.com/sp/en/us/home/current/solutions/kb20100111150039EN" target="_blank">Request Refund</a></span></p>
	</li>
	<li>
	<p><span class="norton-macro-body"><a href="https://support.norton.com/sp/en/us/home/current/solutions/v118868024" target="_blank">Apple App Store product returns</a></span></p>
	</li>
	<li>
	<p><span class="norton-macro-body"><a href="https://support.norton.com/sp/en/us/home/current/solutions/v63212689" target="_blank">Refund for Norton that came from service provider</a></span></p>
	</li>
</ul>
</li>

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507

6

Hello, I think that at this moment there was a great injustice not to say otherwise ....
Well, you automatically take my money from the card ... ok I understood that I agreed, but you have offers for the same product at 29.99 euros and you took 79.99 euros from me ?????? ... and on renewal, without even giving me anything extra ??? It is not fair play towards an existing client and a new one ...

Software Norton for 2020 | Produse și servicii Norton
So please look at this and I am waiting for an answer from you.I don't need anything more than this difference in terms of where my money was taken from, otherwise I will NEVER renew anything and you will only get negative feedback from me!
IS NOT CORRECT ! It's called a scam!
Thank you and I look forward to hearing from you.

 With respect and full of frustration,
 Stefan Iordan

7

i sent emails no answers yet.

Just an FYI... Norton has not used email for support for a number of years now.

 

8

Hi EYAGGELOS KONDYLAKIS,

If you still cant get through, you can try the following links

https://www.norton.com/globalsupport

Chat - https://support.norton.com/sp/en/us/home/current/contact-chat?inid=hho_supp_sp-vanity_globalsupport

Telephone - https://support.norton.com/sp/en/us/home/current/contact-phone?inid=hho_supp_sp-vanity_globalsupport

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