Refund doesnt work, portal just loops, this is CRAP!

[Sylviavanden_Berg]

Refund doesnt work, portal just loops, this is CRAP!!!

Issue abstract: Request Refund but links just loop back to start point

Detailed description: Request Refund but links just loop back to start point

Product & version number:

OS details: Win

What is the error message you are seeing?
Request Refund but links just loop back to start point

If you have any supporting screenshots, please add them:

[bjm]

@Sylviavanden_Berg

Refund doesn’t work, portal just loops, this is CRAP!!!
Request Refund but links just loop back to start point

Hello @Sylviavanden_Berg
Please confirm you’re allowing Norton pages content in order to provide the best experience possible here. Are you able to reach Norton Chat or Phone support?

Please review: Contact Norton Support

Cancellation & Refund Request here

Are you United States? Norton support → 1-800-745-6061 or 1-800-745-6034

~~ You have 60 days from being charged to request a refund ~~

Annual subscriptions (one-year term or more):

• Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.
• Each annual renewal is also eligible for a full refund, if requested within 60-days of being charged.

Cancellation & Refund Request here

• Norton Cancellation and Refund Policy here
• Stop your Norton subscription from automatically renewing here
• Learn more about your automatically renewing subscription here

~~ You may cancel subscription renewal anytime and delete billing profile ~~

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/products/

[bjm]

Hello @Sylviavanden_Berg

[bjm]

@Sylviavanden_Berg

Refund doesn’t work, portal just loops, this is CRAP!!!

Hello @Sylviavanden_Berg
Please share your progress