Refund help

[Tamsin_Lawrence]

I have followed every instruction on how to cancel to get a refund, yet after cancelling I can not see how to get a refund at all. I tried to connect to support but was in hold for over 15 mins and it didn’t seem to be connecting. Since downloading Norton an hour ago, I want even access my bank app or other legit apps. How do I get a refund?

[bjm]

Cancellation & Refund Request [here]

Norton support via Social Support | Chat | Phone [here]

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Norton Cancellation and Refund Policy [here]
How to request a refund for an annual renewal fee [here]
Norton annual and monthly subscription refunds [here]

Annual subscriptions : Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund, if requested within 60 days of the purchase date. Each annual renewal payment is also eligible for a full refund, if requested within 60 days of being charged. For an annual paid subscription after a free trial, you can request a full refund within 60 days of being charged. Subsequent annual renewal payments are also eligible for a full refund if requested within 60 days of being charged.

Norton annual and monthly subscription refunds [here]

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/

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Note: ~30+ days from term expiry - users report not able to change subscription status

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Top reasons customers contact support [here]

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Norton Community urges users that do not want automatic renewal to unsubscribe and remove their payment profile.

How to Use Norton Live Online Chat 2024 [here]

How to Cancel Norton Subscription & Get Full Refund 2024 [here]

[bjm]

Stop your Norton subscription from automatically renewing [here]
Note: ~35 days from term expiry - users report not able to change subscription status.

Norton Community urges users that do not want automatic renewal to unsubscribe and remove their payment profile. [here ]

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