Hi All,
I have requested for refund for 2 subscriptions through live chat.
The team is experienced, well trained and has promised to escalate my case and some senior level will get back in 72 hours time. However 1 week passed and no phone call has received.
I would like to see if there are any complaint channel to voice my unpleasant experience and get the refund handled.
Thank you for your valuable information.
Frustrated user.
im not aware of a escalation above what you recieved or were promised , the call back should of happened.
i would contact them again and inquire further
fwiw ~
I have just used the online chat. I had all my information ready to ID me, my payment info and my invoice number from norton. The rep could not have been any more helpful, yes it took over an hour but I got a refund back instantly. And yes I too had an auto renew. Can I suggest that you use patience and have everything ready and brace yourself for a wait. There is a 60 day refund policy so if the renewal happened within 60 days you will get it back - I had a debit from my PayPal. It was worth it.
https://community.norton.com/en/comment/8548770#comment-8548770
nortonuseronce:I would like to see if there are any complaint channel to voice my unpleasant experience and get the refund handled.
Sorry, all I can offer is:
Users may submit Cancellation & Refund Request online.
Users may message Facebook/Norton, Xtwitter/Norton for cancellation and refund.
Users may generate a Norton Chat session or call Norton support via Norton Official Support website 'support.norton.com'
Please review: How To - submit Cancellation & Refund Request thread
Are you eligible for refund/s?
Why would your refund request need to be escalated?
fwiw ~ Norton Community hears reports of promised call backs that never happen.