Hello @Jossue
Welcome to Norton Community
Norton Community does not have access to your Norton account, subscription nor billing information.
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Do you want to cancel recurring subscription service & delete billing information?
Please review: https://community.norton.com/en/comment/8552190#comment-8552190
I got a wonderful person in chat support this time. They were very helpful and resolved my problem quickly. Thank you for taking me through the support maze to get this resolved. I appreciate it.
I got a wonderful person in chat support this time. They were very helpful and resolved my problem quickly. Thank you for taking me through the support maze to get this resolved. I appreciate it.
Norton Community does not have access to your Norton account, subscription nor payment details.
If you do not want automatic renewal service...best to cancel recurring subscription service & remove payment details...after Norton product setup/activation.
Do you want to stop your Norton subscription from automatically renewing?
Users report ~30 days before subscription term expiry date.
Users not able/allowed to change automatic renewal status.
If you do not want automatic renewal service...best to cancel recurring subscription service & remove payment details...after Norton product setup/activation.
Users may submit Cancellation & Refund Request online.
Users may message Facebook/Norton, Xtwitter/Norton for cancellation and refund.
Users may generate a Norton Chat session or call Norton support via Norton Official Support website 'support.norton.com'
When you're in a Chat session.
Just click any presets until you see "Something else" &or you can type your message.
for example: "Live Agent"... until you see "I am transferring you to a specialist for further assistance".
Please share your geo-location/country.
I'll try to post Norton Official Support phone number (your location) if you want?
Norton Official Support via social media = no bots - no presets. Just send message.
Users report Norton pulls recurring subscription payment 30-45 days before current term expiry.
FAQ: Norton subscription and renewal
We send a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.
Learn more about your automatically renewing subscription
For annual subscriptions, we send you an email with the renewal price, the billing date, and related details before any charge occurs so that you know it is coming.
Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information.
MY SUBSCRIPTIONS reports: Activate Subscription Renewal ... with Automatic Renewal Off.
BILLING INFORMATION reports: There is no billing profile saved in your account ... with no billing information.
Norton Community does not have access to your Norton account, subscription nor payment information.
Please Contact Norton Support regarding your subscription/refund.
Please allow all Norton pages content.
Please turn ad/content-blocker & VPN Off.
Please clear browser cookies n' cache.
Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
Please allow all Norton pages content that may be blocked by browser extension &or built-in browser protection.
~ My topic is not listed above -> I still need help -> Sign In -> Chat Now / View Phone Number
In Chat dialog click "Manage my account" -> click "Something else" -> type "Live Agent" -> until you see "I am transferring you to a specialist for further assistance".
What's your geo-location/country? Are you United States?
Maybe, I can post Norton Support phone number, if you want.
Norton Community does not have access to your Norton account, subscription nor payment information.
Please Contact Norton Support regarding your subscription/refund.
Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information.
MY SUBSCRIPTIONS reports: Activate Subscription Renewal ... with Automatic Renewal Off.
BILLING INFORMATION reports: There is no billing profile saved in your account ... with no billing information.
For annual subscriptions, Norton sends an email with the renewal price, the billing date, and related details before any charge occurs so that you know it is coming.
Users report Norton pulls recurring subscription payment 30-45 days before current term expiry.
Norton Community does not have access to your Norton account, subscription nor payment information.
Please Contact Norton Support regarding your subscription/refund.
Please allow all Norton pages content.
Please turn ad/content-blocker & VPN Off.
Please clear browser cookies n' cache.
Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
Please allow all Norton pages content that may be blocked by browser extension &or built-in browser protection.
~ My topic is not listed above -> I still need help -> Sign In -> Chat Now / View Phone Number
In Chat dialog click "Manage my account" -> click "Something else" -> type "Live Agent" -> until you see "I am transferring you to a specialist for further assistance".
What's your geo-location/country? Are you United States?
Maybe, I can post Norton Support phone number, if you want.
