refund

Hello there i have a issue, i want refund cause i have delete my northon long time now and it auto Renewal .

I never receive any notification about that or something , any way im not using northon any more...I tried to contact with support VIA the online chat but the online chat seems broken ...always the same answers and after that "I would like to help you with this issue, however we seem to be having technical difficulties. I am not seeing any responses from you. Please respond if you are still there and require assistance." <- get always this i have done over 10 supports so far and it like some one messing with me... I need help...