Refund

[Catherine_Preston]

My sub has autorenewed but I do not want it. The website is awful and is sending me round in circles so I can’t contact Norton to ask for cancellation. Does anyone have any advice. I find this appalling and borderline criminal and won’t be recommending Norton to anyone if this is the way they behave.

[bjm]

@Catherine_Preston

My sub has autorenewed but I do not want it. The website is awful and is sending me round in circles so I can’t contact Norton to ask for cancellation. Does anyone have any advice.

Hello @Catherine_Preston
are you US?

Cancellation & Refund Request [here]

Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand.

[…]
Norton sends a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.
[…]
FAQ: Norton subscription and renewal [here]

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/

Norton Cancellation and Refund Policy [here]

Stop your Norton subscription from automatically renewing [here]
Note: ~30+ days from term expiry - users report not able to change subscription status

FAQ: Norton subscription and renewal [here]

Norton annual and monthly subscription refunds [here]

Contact Norton Support
Top reasons customers contact support [here]

• Manage your account
• Learn more about your automatically renewing subscription
• Stop your Norton subscription from automatically renewing
• Request a refund for an annual renewal fee

Product Return Form for products purchased in the US & Canada [here]

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Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.

Manage Renewal on your My Subscriptions page [here]
for example:

Manage Renewal →

Unsubscribe →

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Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.
for example:

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@Catherine_Preston

My sub has autorenewed but I do not want it. The website is awful and is sending me round in circles so I can’t contact Norton to ask for cancellation. Does anyone have any advice.

Hello @Catherine_Preston

~ this process [here] works for me to reach: Live Agent
Norton support via Social Support | Chat | Phone [here]

Norton Community is primarily user-to-user “working” product help.
Norton Community does not have access to your Norton account, subscription nor billing profile.

Please confirm you’re allowing Norton pages content in order to provide the best experience possible.

Request a refund for your Norton subscription purchase [here]