Refund

Norton VPN for iOS | Android
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Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: payment taken when I can’t even access the vpn subscription and I have zero idea where it’s come from

Detailed description: I saw on my bank app that it made a 69.99 payment from Norton but I LITERALLY cannot access it at all and I don’t want it. I thought it was cancelled last year and I left it but it seems the money has been taken anyways. I really need that back and I don’t use a vpn anyways. But I don’t know the account information for this payment as it says for this account that there is nothing. I really need a real Person to talk to me and fix this.

Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

2

Hello @user12698
Norton Support Help Center → Contact us
Contact Norton Support → Let’s get started.

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Contact Norton Support - Chat | Phone Support (related notes here)

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Please step thru Norton Support here to reach Norton Chat agent.

  1. Verify registered email address with one-time passcode sent to your email account.
  2. AI agent “How can I help you today?”
  3. Type your message
  4. AI agent offers preset solutions.
  5. AI agent “Do you need assistance with anything else?”
  6. Type your message
  7. AI agent “How may I be of assistance to you today?”
  8. Type your message
  9. AI agent “In a few words, could you let me know how I can help you today?”
  • type “agent” three times to reach a human agent

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Explore other contact methods →

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View phone number → Select your country:

  1. AI agent requests verification code:
  2. AI agent authenticates you.
  3. AI agent “How may I help you today?”.
  4. AI agent offers preset solutions.
  • speak “agent” three times to reach a human agent

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Contact Norton Support - Chat | Phone (related notes here)

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Please confirm you’re allowing Norton pages content in order to provide the best experience possible.
Please confirm you’re allowing Norton ads, cookies, trackers, analytics, scripts, beacons, etc., etc.,
Please whitelist norton.com, login.norton.com, my.norton.com, nortonlifelock.com, support.norton.com, buy.norton.com, renew.norton.com
Please disable VPN…Ads blocker…try from Chrome.

Please see us.norton.com General Privacy Notice and Cookie Statement for additional information.

3

Hello @user12698
Care to share your progress

4

Cancellation & Refund Request → Get started
Norton Official Support Help Center → Contact us
Contact Official Norton Support → Let’s get started.
Norton Social Media → Message

When you stop your subscription from automatically renewing:
Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
It typically takes a few hours from your request for the change to take effect.
Extra benefits. No extra cost. may end when you stop your subscription from automatically renewing.

5

Hello @user12698
Care to share your progress