Refunds

Norton Security | Norton Internet Security
1

I have been billed in May2011, Nov. 2011, and Dec. 2011 for one yearly renewel. I have deleted the automatic renewel so I cannot be billed again.  I ordered Norton online several years ago and  it looks like on my history that I have been overbilled quite a lot. I only ordered Norton Internet security for one computer and I should have checked to see what was going on a long time ago.

2

Looks like Dave's link didn't make it into the message:smileysurprised:

 

http://us.norton.com/support/contact/contact.jsp?pvid=cs

 

Stay well and surf safe

3

Thanks Dick.  When I checked my original link it was dead,  then I tried a link I had used before and it got flagged as malicious. :smileysurprised:.  Don't know what happened there....

4
Krusty13 wrote:

Thanks Dick.  When I checked my original link it was dead,  then I tried a link I had used before and it got flagged as malicious. :smileysurprised:.  Don't know what happened there....

Have you met my 'friend' Mr. Murphy? :smileymad:

5
dickevans wrote:
Krusty13 wrote:

Thanks Dick.  When I checked my original link it was dead,  then I tried a link I had used before and it got flagged as malicious. :smileysurprised:.  Don't know what happened there....

Have you met my 'friend' Mr. Murphy? :smileymad:


Hi, Dick.  I usually use the DeathStar's beamweapon on him.  Seems appropriate...   :smileywink:

 

 

 

6

I have been billed for an automatic renewal of which I did not authorize.  Can someone tell me how to get a refund.  Every thing I click on in this site just seems to take me to another lost avenue.  Is there anywhere you can actually talk to a real person?  Very disappointed.

7
loar61 wrote:

I have been billed for an automatic renewal of which I did not authorize.  Can someone tell me how to get a refund.  Every thing I click on in this site just seems to take me to another lost avenue.  Is there anywhere you can actually talk to a real person?  Very disappointed.

Users report Live Chat is very helpful with Subscription issues.

scroll down to Chat Now

see Phone Call Us to talk to a real person :smileyhappy:

8

I have been billed in May2011, Nov. 2011, and Dec. 2011 for one yearly renewel. I have deleted the automatic renewel so I cannot be billed again.  I ordered Norton online several years ago and  it looks like on my history that I have been overbilled quite a lot. I only ordered Norton Internet security for one computer and I should have checked to see what was going on a long time ago.

9

@RoseAp

Note: Cancellation & Refund Request page is only for products purchased from Norton eStore.

NortonLifeLock Cancellation and Refund Policy
Your cancellation, return, and refund eligibility may differ if you purchased from or are billed through a third party (e.g., app store, service provider, retailer, etc.). Review your offer terms for more information.

https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023EN

Norton annual and monthly subscription refunds
The instructions to obtain a refund varies depending on how you purchased the plan. Please choose one of the following depending on your purchase:

  • Purchased from Norton.com ›
  • Purchased from a retail store ›
  • Purchased through partners, such as internet service providers and telecom companies ›
  • In-app purchase from Apple App Store, Google Play Store, or Microsoft Store ›
  • Refunds for Japan ›

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Learn more about your automatically renewing subscription
You have an automatically renewing subscription if you have: subscribed to it directly with us, pre-paid it at retail or e-commerce outlets, or activate the subscription renewal in your account or by contacting us.

Pre-paid subscriptions purchased at retail or e-commerce outlets are recurring subscriptions that automatically renew after the initial term you have pre-paid at retail or e-commerce outlets. For their activation and use, you need to sign up online and save your billing details in your account. No charges occur before the day you are due to be charged for the subscription renewal. If you don’t wish to renew, cancel the renewal in your account at any time before the day on which you are due to be charged.

https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN

10

I have just used the online chat. I had all my information ready to ID me, my payment info and my invoice number from norton. The rep could not have been any more helpful, yes it took over an hour but I got a refund back instantly. And yes I too had an auto renew. Can I suggest that you use patience and have everything ready and brace yourself for a wait. There is a 60 day refund policy so if the renewal happened within 60 days you will get it back - I had a debit from my PayPal. It was worth it. 

 

11

Please post back progress:

btw ~ as test: Chat Now - Edge/Chrome/Firefox - okay, my side. 

png_17301.png

12

Norton Official Support is via Chat or Phone.  No Email support.

Contact Norton Support 

Contact methods:

If the suggested topics do not help.  
My topic is not listed above =>
[Search for more solutions] => 
I still need help =>
Sign In =>
Chat Now =>
View Phone Number =>

13

Do you want to stop your Norton subscription from automatically renewing?
Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

FAQ: Norton subscription and renewal
https://support.norton.com/sp/en/us/home/current/solutions/v126985328

When you stop your subscription from automatically renewing:

  • Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.

  • It typically takes a few hours from your request for the change to take effect.

  • Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.

____________________________________________________________

Do you want to request a refund?  Are you within 60 days of the purchase date?  

Annual subscriptions: Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund, if requested within 60 days of the purchase date. Each annual renewal payment is also eligible for a full refund, if requested within 60 days of being charged. For an annual paid subscription after a free trial, you can request a full refund within 60 days of being charged. Subsequent annual renewal payments are also eligible for a full refund if requested within 60 days of being charged.

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Norton annual and monthly subscription refunds
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Please submit: Cancellation & Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew

14

When you're in a Chat session.  
Just click any presets until you see "Something else" &or you can type your message. 
for example:  "Live Agent".  

I used to post....

  • In Chat dialog click "Manage my account" => click "Something else" => type "Live Agent" => until you see "I am transferring you to a specialist for further assistance". 

.... but, the last time I was in a Chat Session.  I was able to type "Live Agent" in the first dialog...then after a few Kate messages.   I was able to see "I am transferring you to a specialist for further assistance". 

https://community.norton.com/en/comment/8546876#comment-8546876

15

Norton Community does not have access to your Norton account, subscription nor payment details.

Please allow all Norton pages content.
Please turn ad/content-blocker & VPN off.  
Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
Please allow all Norton pages content that may be blocked by browser extension &or built-in browser protection. 
Please allow all Norton pages content in order to provide the best experience possible.

Norton Official Support is via Chat or Phone.  No Email support. 
Support request generates case number.
Chat Support dialog offers save session transcript. 
         ~ Contact Norton Support ~

Please review related posted in another thread:

Maybe, share your geo-location/country.  
Maybe, I can post Norton Official Support phone number, if you want? 

Please submit: Cancellation & Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew