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Issue abstract:
tHello. I have a question regarding the annual billing for my Norton 360 license. I’m contacting you because I’m unsure of the Norton support contact. Where can I find the account information needed for the annual billing?
This license wasn’t purchased from the Norton Store; I previously purchased and installed Norton 360, and then updated it to the latest version.ailed description:I contacted you because I wanted to double-check my credit processing registration.
Product & version number:
OS details:windows11 25H2
What is the error message you are seeing? NONE
If you have any supporting screenshots, please add them: NONE
Where did you purchase your Norton subscription? When installing, you would have had to create a Norton Account. That is where you would have been asked for your billing information. That is where your credit card information will be stored.
Sign into your Norton Account at www.my.norton.com . At the top right click on My Account, and then click on Billing Information.
Thank you for your support. I previously purchased Norton 360 Kit from an electronics retailer, and have been updating and continuing my subscription according to Norton’s instructions. The products I manage in My Norton have order numbers starting with AP, and I can change them without any problems. However, this product, which was ordered on 2017/05/17, is currently active, but I am unable to update my credit card information, etc. I believe there has been a system change, but how can I update a product that is in this incomplete state and still has a continuing subscription contract?
I believe it will be difficult to resolve this issue without the involvement of Norton Japan staff. Please let me know how to reliably contact the person in charge. Currently, I am completely unable to update this product.