While doing 'registry repair, I get an error code of 1021. Can anyone help?
Hi, rickles 1948.
Seeing that your thread has had over 80 views and so far received no replies, I take it no one knows what that error code means. Neither do I.
Was the registry repair you were doing related to Norton or no? If it's the former, I suggest you go to Norton Support and ask one of their agents (via online chat) to remote-connect to your computer and fix your problem. See link below.
Hi, rickles1948; welcome to our community.
This is an odd case, as the error code you're seeing is not in the format of a Norton error code (which take the form of four digits, a comma, and one or more digits). I was, however, able to find one message referring to an error code "1021" from a few years ago--although it did not relate to a registry issue, and the user did not post back to let us know if anything had solved the problem.
Are you experiencing any symptoms now, after seeing that code? Does it keep appearing? Does your Norton no longer work? Do you see other errors when you boot, or are you now unable to run any of your programs normally?
The first thing to try if you think something might not be working quite right is to pull up your Norton 360 Main Menu, click on "Support" in the upper right, and select "Get Support." This will check your Norton 360 installation and, if any problems are detected, try an "autofix."
If you are continuing to have system troubles after receiving this error and trying the autofix, then (based in part on the other thread, and in part on our normal troubleshooting) I am likely to suggest a remove-and-reinstall of your Norton product. But if you just saw this error while running registry cleanup, but everything seems to be working fine, then that may not be worth the trouble.
Let us know; we're here to help.
V/R,
--DistEd2
Thanks for responding, here's a bit more information....
It's on Windows 8 with Norton 360. While doing 'Registry cleanup' it says "Unable to take required System Restore point, error: 1021".
Ahh, OK--this is starting to make a bit more sense. That's a Windows issue.
Are you by any chance running out of space on your hard drive?
V/R,
--DistEd2
Nope, I have about 220 gigs out of a 275 gig hard drive.
Just to clarify my last....220 free gigs.
OK, that leaves us with a couple of possibilities--one of which is that this is a Windows problem unrelated to your Norton, namely that for reasons known only in Redmond, your system is unable to save a restore point.
However, because you were using the Registry Cleaner, there is another angle we can explore. Registry cleaners are,, by their nature, risky business--because in order to work flawlessly, they would have to be able to understand what every third-party programmer was trying to do when his [frequently non-standard] code put a given value in your registry--as well as whether the item in question is something some other third-party programmer has piggybacked off of--otherwise removing what looks like an "orphaned" entry might cause some completely different service to stop functioning.
Since those conditions can never be met, every time you run a registry cleaner, you're taking a bit of a gamble. Many of my fellow Gurus wish Norton would drop this function from 360. I'm not that hard over: I've had it save my bacon a time or two, and I've never had it create a problem...but I've seen enoough people here for whom it did that I would strongly advise against using it unless you have some specific reason to believe you've got a registry problem, and it's causing an error you don't want to live with.
Word to the wise. LOL But first, we've got to get you going again. Take a look at this related thread:
Then try running the Norton Remove and Reinstall (NRNR) Tool linked at the end. Let us know how it goes; we'll be here.
V/R,
--DistEd2
Thanks, I'll give it a try. Going to be busy the next couple of days, so it will be a bit before I let you know how it goes.
We'll be here.
V/R,
--DistEd2
Well, I've tried everything suggested, but still get the same results.