Hi,
For several weeks I have had almost daily false alerts of information detection on the dark Web from Norton 360, which systematically leads to a lack of alert.
I remain available if additional information is needed.
More info in pictures…
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I have seen the same alerts myself on my Android phone with Norton 360. I have assumed it to be a bug that will someday clear itself but it is rather annoying to see and then investigate to find out there is no alert at all
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Whatever the reason or intent is, this service as all services should be accurate and devoid of being labeled scare tactics. I see these as well periodically on my Android Galaxy Z-Flip 5 on Android 16 UI version 8.0 . I ignore them mainly, due to have credit freezes with all three reporting agencies here in the US. Not even a soft hit by snooping companies is allowed, if the attempt is made its blocked and I get an e-mail alert. I also use Passkeys for everything from e-mail to banking. Sort of redundant on my part to worry about mobile, conversely, in the EU things are not the same as here. Watching the thread to see how/if someone Norton gets involved and what the answers/solutions are so I can pass along to the other forums users when they post.
SA
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Hey, I’ve just raised this with Norton and I didn’t get a response from the technical team. I am hoping to hear back as they have escalated the query.
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I have escalated this issue in another thread here.
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I still haven’t heard anything official, but they did give me a phone number to get through to someone; 020 7616 5600. Talking to someone did help to clarify the issue.
What did they tell you that clarified your issue?
They said it looked like there must be a technical issue because there was no alert they could see. Took me an online agent and three telephone agents to get there.
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Thanks
Bonjour,
A titre d’information, je viens de recevoir cette fausse alerte sur mon Galaxy S25 (version Android 16 ; version One Ui 8.0).
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