I am helping a friend with their computer. It was working well up until a few weeks ago. Now, LiveUpdate will not finish - it just seems to go on forever. I don't know what the problem is, so I propose to uninstall and reinstall NIS2006. However, before I do this, I want to be very clear about how this process will work as far as the paid subscription goes.
My plan is to run the uninstall from control panel, reboot, and then run the Norton uninstaller... Then reboot, and reinstall. My friend still has the original NIS2006 with key.
The questions are;
Is there any known issue causing NIS2006 to fail which I should consider before pursuing this course of action? The last successful update was completed on 7th Jan 2010, however the subscription is live for many more months.
Is there anything fancy I should pay attention to in order to uninstall norton correctly, and anything I should do before I begin the uninstall? (ie. retrieve subscription information from somewhere? My friend doesn't seem to think he has an email with any details in it)
What do I have to do to get the new NIS2006 to recognise the activated subscription?
Thanks for any help,
David