I have recently purchased a Sony VAIO pc with Norton Online Backup software pre-loaded & have decided to use the 60 day free trial. I live in the UK.
Coincidentally, shortly after setting up the back up, my pc crashed & needed to be taken back to the beginning, consequently all the files etc were lost.
The pc is up & running again, but I now need to reinstall the back up software. I have read a couple of Help topics: one suggests removing my pc before reinstalling it, but I understand that this will also delete all of the backed up data that i want to reinstall & the other suggests add my pc again, but giving it a different name. I have tried this lattter option, but the installation process will not give me a 'name' option, so I end up with two pcs of the same name!
Where am I going wrong? I REALLY don't want to lose my backed up data - especially my contact adrresses!
P.S. Is there any way of reading your contacts on line?
I have recently purchased a Sony VAIO pc with Norton Online Backup software pre-loaded & have decided to use the 60 day free trial. I live in the UK.
Coincidentally, shortly after setting up the back up, my pc crashed & needed to be taken back to the beginning, consequently all the files etc were lost.
The pc is up & running again, but I now need to reinstall the back up software. I have read a couple of Help topics: one suggests removing my pc before reinstalling it, but I understand that this will also delete all of the backed up data that i want to reinstall & the other suggests add my pc again, but giving it a different name. I have tried this lattter option, but the installation process will not give me a 'name' option, so I end up with two pcs of the same name!
Where am I going wrong? I REALLY don't want to lose my backed up data - especially my contact adrresses!
P.S. Is there any way of reading your contacts on line?