I had a simple coupon pop up and did power eraser and unable to remove. I did a remote access with Norton tech and they actually did a google search on what different programs on my laptop were. The tech removed my network wi fi registry ,NIC, restarted my laptop and when I was back on had no way of connecting to wi fi ,. Went to back on Ethernet and had a screen error warning of network wi fi register error, not registered. My screen was locked with no options . Got on phone with phone tech and they had me download Norton boot tool from another computer and install in my laptop. The tech got into my cmd. command and removed things and re routed commands. She had me get into my boot screen which was locked with a command asking to install a boot disk. I told the tech prior I had no boot disk. She told me she was unable to exit boot screen and recommended I take it some where red at my cost for a computer repair . This is a 1-1/2 yr. old laptop the cost me $1500.00 which had no problem before they touched it. They ruined my laptop for just removing a simple pop up . I ended up obtaining another windows 8 new install and had to go back to factory default. I lost all my very important documents, photos, videos ,including the last photos and videos of my deceased father. The techs promised numerous times to have a supervisor call me at a specified time, which of course no one called. The techs get in over their heads and start doing things that they have no business doing . Forget about trying to speak with anyone other than a tech. I came here because there was no other way of contacting Norton.