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I have Norton 360 version 2 on a Vista laptop and an xp desktop. No matter what I try, I can not get them to recongnizer each other when I am setting up remote monitoring. Can anyone help me?
I’ve changed the listening ports on both of the Norton remote monitoring settings, i have added the ports and the ip addresses on all of the firewalls, the Norton firewall, the router firewall, and the windows firewall. I’ve uptaded the computers themselves consistantly, as well as the Norton 360 program. My laptop is using a wireless network, and my desktop is connected via the Ethernet cable, although they are on the same network system.
nick1094 wrote:
I've changed the listening ports on both of the Norton remote monitoring settings, i have added the ports and the ip addresses on all of the firewalls, the Norton firewall, the router firewall, and the windows firewall. I've uptaded the computers themselves consistantly, as well as the Norton 360 program. My laptop is using a wireless network, and my desktop is connected via the Ethernet cable, although they are on the same network system.
Have you tried contacting our customer support team, to see if they can help figure out the problem with the remote monitoring?
http://www.symantec.com/norton/support/selectproduct_ts.jsp
This would be a great first step. If you have already done this, please let us know what action was taken, and if the issue has changed at all. Thanks!
Do you know how to remote monitor?
Yes, I’ve already contacted support, but I never realy got anywere. I belive they had me submit system report, and never really I never really got anywere from there.
Yes, I believe so.
Hi nick1094,
Could would walk me through the steps you take in order to set this up? Please include the information on both/all the systems. Thanks!
Hi nick1094,
I wanted to check in and see if you were able to resolve the issue. I hadn't seen a reply to Tony's last message. I'd also like to help out as I am very familiar with remote monitoring. If you get a chance, please reply with your exact network setup such as:
1. Router type?
2. How many clients?
3. How is each client connected?
4. In Windows Firewall enabled on any of the machines with Norton 360v2?
5. What OS is on each client
Thanks,
Matt
Mattp wrote:Hi nick1094,
I wanted to check in and see if you were able to resolve the issue. I hadn't seen a reply to Tony's last message. I'd also like to help out as I am very familiar with remote monitoring. If you get a chance, please reply with your exact network setup such as:
1. Router type?
2. How many clients?
3. How is each client connected?
4. In Windows Firewall enabled on any of the machines with Norton 360v2?
5. What OS is on each client
Thanks,
Matt
I have a Belkin Wirless Router with the following properties:
Firmware Version F5D7230-4_US_8.00.06
Boot Version v1.02
Hardware F5D7230-4 v8000
Serial No. 20749723025972
There is only two clients.
One of the clients, the vista, is connected wirelessly, my xp is connected with an ethernet cable to the router.
Windows Firewall is enabled on both computers
One of my computers is running Windows Vista Home Premium, the other is running Windows XP Home Edition.
Tony_Weiss wrote:Hi nick1094,
Could would walk me through the steps you take in order to set this up? Please include the information on both/all the systems. Thanks!
Sorry I wasn't able to get back to you, I was a little tied up.
I launch Norton 360 2.0's main window.
On the bottom, I click on My Network
I click on Setup under Remote monitoring.
I type in the passkey that I am possitive is the same on both computers.
I let it go and try to find the other computers. Usually it times out.
It tells me "No Norton Computers detected. Please try again."
It is the same on both operating systems.
Hi nick1094,
Remote Monitoring will not work if Windows Firewall is enabled. Since you have Norton 360v2 on both systems, it is recommended that you disable the Windows Firewall and only use the Norton 360v2 Firewall. Also, you do not need to add the Home Networking port to your router or create any specific rules to handle traffic on that port. I'd recommend you clear out any changes you made in the Router's configuration. Also, unless you know of a preexisting networked application already using the default port of 31077, I would suggest you reset the Home Networking port back to this on both systems (both need to use the same port to communicate).
After following the above steps you should be able to have both systems discover each other during the Remote Monitoring Discovery process. Please reply back if you still continue to experience problems. Also, if you do still experience problems, please run "ipconfig /all" on both systems via cmd prompt and private message me the output.
Thanks!
Matt
What did you allready try?
I'm also curious to know what inter you use, wireless or not