One of my eight protected devices failed outright. Irretrievably. Just Win10 and all personal files backed up, so I'm not wasting time - but I need to recover the Norton 360 license from the device. Because the device is off-line (FOREVER), the steps to use license manager are useless. This has been an issue without solution for several years. C'mon Norton. We're paying money for better service than this.
Thanks
Finally, someone heard us after many, many months. From MY DEVICES, right-click on an unwanted device and Rename/Remove options are both in the pull-down menu. And it works. Thank you.
Edit: just noticed
Remove Device is back
Remove License is back
Patoc. When you said:
What clap-trap. Problem description specifically states the device is permanently off-line, but respondent recommends logging into device to uninstall Norton 360 to recover license. It's the same verbatim "solution" offered to every user having license/device issues. Strike three.
Next batter?
Bjm_ isn't telling you to "log into your device" sir. He is telling you to log into your Norton account online. You can accomplish that on ANY computer that has internet access. Your dead device isn't mentioned so please give his instructions a go to see what results you get. Let us know if we can assist further please.
SA
Note: Please share what happens when you try:
Remove license from an unused computer ›
https://community.norton.com/en/comment/8556800#comment-8556800
Please ignore your Devices page:
https://my.norton.com/extspa/devices/
fwiw ~ my Devices page reports this device that I'm typing on is Offline
Please Sign in to your account:
https://my.norton.com/extspa/account/subscriptions
Note: Please share what happens when you try:
Remove license from an unused computer ›
- Sign in to your account.
- In the top-right corner of the page, hover over the account icon or photo and click My Subscriptions.
- On the My Account page, on the My Subscriptions tab, select the product you want to manage.
- Under the product, click Manage Licenses.
- In the pop-up window, choose the device that you no longer use, and then under Remove License, click the bin icon.
- Click Remove to confirm.
https://support.norton.com/sp/en/us/home/current/solutions/v53370992 - 08-Jan-2024
for example:
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patoc:
What clap-trap. Problem description specifically states the device is permanently off-line, but respondent recommends logging into device to uninstall Norton 360 to recover license. It's the same verbatim "solution" offered to every user having license/device issues. Strike three.
Next batter?
Please review: How To - Contact Norton Official Support
https://community.norton.com/en/comment/8556686#comment-8556686
What clap-trap. Problem description specifically states the device is permanently off-line, but respondent recommends logging into device to uninstall Norton 360 to recover license. It's the same verbatim "solution" offered to every user having license/device issues. Strike three.
Next batter?
Hello @patoc
Welcome to Norton Community
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My Devices page > my.norton.com/extspa/devices
Note: the My Devices page in your Norton account is notorious for being incorrect.
The first thing to check is to open Norton 360 Classic interface on your devices by clicking on the Norton icon in the system tray and clicking on Open Norton 360.
Then click on Settings > Administrative Settings and be sure Remote Management is turned on.
That will allow the device to be listed in your account. It may take a little time as it is not instantaneous.
To get an accurate list of devices, log into your Norton account and click on the user icon at the top right, then click on My Subscriptions.
Then find your current subscription and click on Manage Licenses to see the list of devices activated on that subscription. (credit peterweb)
for example:
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Identify devices that are currently protected by Norton
https://support.norton.com/sp/en/us/home/current/solutions/v117748337 06-Sep-2023
Remove a device from your Norton account
https://support.norton.com/sp/en/us/home/current/solutions/v53370992 08-Jan-2024
Transfer your protection from one device to another device
https://support.norton.com/sp/en/us/home/current/solutions/v73856951 08-Jan-2024
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Remove license from an unused computer ›
- Sign in to your account.
- In the top-right corner of the page, hover over the account icon or photo and click My Subscriptions.
- On the My Account page, on the My Subscriptions tab, select the product you want to manage.
- Under the product, click Manage Licenses.
- In the pop-up window, choose the device that you no longer use, and then under Remove License, click the bin icon.
- Click Remove to confirm.
https://support.norton.com/sp/en/us/home/current/solutions/v53370992 - 08-Jan-2024
for example:
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My Devices page > my.norton.com/extspa/devices
Remove Device & Remove License were removed
Note: old pics
Note: new pics
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Norton account does not display your devices correctly
Due to a data sync issue, you may see the incorrect status and information about your devices on the My Norton portal. If the Norton device security on your device displays the security status as 'Protected', then you may ignore these alerts.Remove incorrect devices and install protection
To update your account to display only your currently protected devices, with the correct status, you need to remove the devices that display incorrectly and reinstall or activate your protection on those devices again.
Sign in to your account.
<p>If you have obtained your product from a service provider, use the partner sign in link and partner challenge code, or 4-digit partner unit ID you received in your welcome mail.</p> </li> <li> <p>In the top-right corner of the page, hover over the account icon or photo and click <strong>My Subscriptions</strong>.</p> </li> <li> <p>On the <strong>My Account</strong> page, on the <strong>My Subscriptions</strong> tab, select the product you want to manage.</p> </li> <li> <p>Under the product, click <strong>Manage Licenses</strong>.</p> </li> <li> <p>In the pop-up window, choose the device that you no longer use, and then under <strong>Remove License</strong>, click the bin icon.</p> </li> <li> <p>Click <strong>Remove</strong> to confirm.</p> </li> <li> <p>To install Norton on a new device, click <strong>Download</strong>.</p> </li> <li> <p>In the <strong>Get Started</strong> page, click <strong>Send Download Link</strong>. Follow the on-screen instructions to download and install the product on a different device.</p> </li>
https://support.norton.com/sp/en/us/home/current/solutions/v120288703 11-Jan-2024